We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Mace68's avatar
Mace68
Explorer | Level 4
2 years ago

Cannot view size of Vault or any folders within it using Web interface.

I cannot view size of my Vault, as calculate size doesn't seem to be an option for it when displaying "All Files", and I only get the following when trying to calculate any folder sizes within the Vault (the folder in the example is not large at all).

 

 

Dropbox Plus
Dropbox Vault
Error Messages
Quota
Web
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi @, thanks for bringing this to our attention.

     

    Do you have the Dropbox desktop application installed? 

     

    Are you able to view the size of the Vault from Explorer/Finder when the Vault folder is mounted?

     

    This will help me to assist further!

    • Mace68's avatar
      Mace68
      Explorer | Level 4
      2 years ago

      I use Linux so unfortunately my Dropbox client is lacking in many features including Vault sync.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Mace68, out of curiosity, have you tried a different browser to calculate the size of the folder within your Vault? 

         

        If so, does it display the same message? 

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!