We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Mace68's avatar
Mace68
Explorer | Level 4
2 years ago

Cannot view size of Vault or any folders within it using Web interface.

I cannot view size of my Vault, as calculate size doesn't seem to be an option for it when displaying "All Files", and I only get the following when trying to calculate any folder sizes within the Va...
Dropbox Plus
Dropbox Vault
Error Messages
Quota
Web
Mace68's avatar
Mace68
Explorer | Level 4

I use Linux so unfortunately my Dropbox client is lacking in many features including Vault sync.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Mace68, out of curiosity, have you tried a different browser to calculate the size of the folder within your Vault? 

 

If so, does it display the same message? 

  • Mace68's avatar
    Mace68
    Explorer | Level 4
    2 years ago
    Megan wrote:

    Hi Mace68, out of curiosity, have you tried a different browser to calculate the size of the folder within your Vault? 

     

    If so, does it display the same message? 

    Yes, same message in Chromium 107.0.5304.121 as in Firefox 107.0.1

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Mace68, sorry for jumping in to this thread.

       

      Is it OK if we open a ticket for you? That’ll help us investigate this further.

       

      Let me know.

      • Mace68's avatar
        Mace68
        Explorer | Level 4
        2 years ago
        Nancy wrote:

        Hi Mace68, sorry for jumping in to this thread.

         

        Is it OK if we open a ticket for you? That’ll help us investigate this further.

         

        Let me know.

        Sure that would be fine, thank you.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!