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Forum Discussion
Dropbox Replay interface in Premiere broken
Hi All, I'm currently waking up to an error within Premiere using the Dropbox Replay app. Pulling up the window from the menu gives me the rainbow bars and "unexpected error." No software or OS updates since last using it yesterday. Restarted everything and the problem remains. Any help?
Hey kanejameson, thanks again for the post and letting us know. We've isolated the issue and rolled out a fix. Sorry for the inconvenience.
Please let us know if you have any other issues with the plugin.
barlockDropbox Engineer
Hey kanejameson, thanks again for the post and letting us know. We've isolated the issue and rolled out a fix. Sorry for the inconvenience.
Please let us know if you have any other issues with the plugin.- Graham
Community Manager
Hi everyone,
Thanks for taking the time to report this issue, we really appreciate the time and effort it takes to surface these things, and the role that plays in getting them fixed!
I wanted to let you all know about the brand new Dropbox Replay group we have just launched here on the Dropbox Community. The group will be a great place to chat with other Replay users, discover tips and tricks, and give us your feedback. You can join now by following this link and hitting the "Join group" button!
Thanks again!
Graham
- Megan
Dropbox Staff
Hey kanejameson, thanks for bringing this to our attention!
As a first step, would you mind clarifying the OS you're using on your end?
I'd also appreciate a screenshot of the error, in order for me to have a clear visual too.
Keep me posted, and we'll take it from there!
Sequence: in Premiere click on extensions and click on Dropbox Replay, Replay window launches. I can see the file previews. When i click on any of them i get this error:
Device name EditingBay
Processor 11th Gen Intel(R) Core(TM) i7-11700F @ 2.50GHz 2.50 GHz
Installed RAM 16.0 GB (15.9 GB usable)
Device ID 3546465C-9EF6-476A-A603-42249E4AE357
Product ID 00342-20765-09615-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen supportEdition Windows 11 Home
Version 22H2
Installed on 2/24/2023
OS build 22621.3007
Experience Windows Feature Experience Pack 1000.22681.1000.0
Premiere 23.6.4 (Build 2)- Megan
Hi kanejameson, just wanted to check with you if you're still having this issue.
I'm asking, because we had a temporary outage yesterday, that could have affected this feature too.
