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Forum Discussion

Mace68's avatar
Mace68
Explorer | Level 4
2 years ago

Cannot view size of Vault or any folders within it using Web interface.

I cannot view size of my Vault, as calculate size doesn't seem to be an option for it when displaying "All Files", and I only get the following when trying to calculate any folder sizes within the Va...
Dropbox Plus
Dropbox Vault
Error Messages
Quota
Web
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi @, thanks for bringing this to our attention.

 

Do you have the Dropbox desktop application installed? 

 

Are you able to view the size of the Vault from Explorer/Finder when the Vault folder is mounted?

 

This will help me to assist further!

Mace68's avatar
Mace68
Explorer | Level 4
2 years ago

I use Linux so unfortunately my Dropbox client is lacking in many features including Vault sync.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Mace68, out of curiosity, have you tried a different browser to calculate the size of the folder within your Vault? 

     

    If so, does it display the same message? 

    • Mace68's avatar
      Mace68
      Explorer | Level 4
      2 years ago
      Megan wrote:

      Hi Mace68, out of curiosity, have you tried a different browser to calculate the size of the folder within your Vault? 

       

      If so, does it display the same message? 

      Yes, same message in Chromium 107.0.5304.121 as in Firefox 107.0.1

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Mace68, sorry for jumping in to this thread.

         

        Is it OK if we open a ticket for you? That’ll help us investigate this further.

         

        Let me know.

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