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Forum Discussion

inscrutable-g's avatar
inscrutable-g
Explorer | Level 3
12 months ago

app claims dropbox is full but website disagrees

I have the Basic plan which starts at 2 GB. Over the years I've invited friends and done other little tasks to get free space and am currently allotted 3.25 GB. Of that, I'm using 2.7 GB between my files and files shared with me. Everything continues to work normally except that the app on my phone (Android 13) has started claiming that I'm out of space or even above my limit (since I'm over 2 GB) and throwing notifications at me about paused and cancelled uploads.

 

What gives? Anyone else experiencing this?

  • Hannah's avatar
    Hannah
    12 months ago

    Thanks for the screenshots, inscrutable-g, that's pretty strange indeed.

     

    Have you tried deleting the app and reinstalling it, to see if that helps?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi inscrutable-g , thanks for bringing this to our attention.

     

    Could you attach a screenshot showing what you're seeing on the Android app, while naming and name and email address?

     

    This will help me to assist further!

    • inscrutable-g's avatar
      inscrutable-g
      Explorer | Level 3

      A bit of a random collection but I tried to screenshot the notifications it gave me and then opened up the app and took some screenshots in there showing that there's plenty of space.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for the screenshots, inscrutable-g, that's pretty strange indeed.

         

        Have you tried deleting the app and reinstalling it, to see if that helps?

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