You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Merry2's avatar
Merry2
Explorer | Level 3
2 years ago

Am I out of storage? What will happen to all my photos?

Message saying 2g left on Dropbox what's it mean I'm not tech savvy says files won't be saved,do I have to pay for more storage what will happen to all my photos ?

Storage space
  • Mark's avatar
    Mark
    2 years ago
    Merry2 wrote:

    Hi again hannah

    Dropbox just emailed me again saying I've used  80% of space and requesting me to update my plan and I need to make a payment,shall I ignore this.

    Regards merry 

    As long as you are not over quota you are fine - just keep an eye on it 🙂

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey there Merry2 - thanks for using Dropbox and welcome to our Community!

     

    Can you clarify where exactly you're getting this message? Is it In the app or on the website somewhere or in an email notification? 

     

    Also, can you take a look at your plan tab and let me know what it reports in regards to your quota?

     

    Thanks!

    • Merry2's avatar
      Merry2
      Explorer | Level 3
      2 years ago
      Hi, I got this message through an email on my phone,it says I have used 1.6 gb out of 2gb and my files will not synch up shortly,something about space? I have no idea,will I lose all my photos.what domi do how do I make space without losing my stuff.
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Merry2, sorry to jump in here! 

         

        That email must have been an indication that you're slowly reaching your allocated quota.

         

        You can see more about the content that's taking up space in your Dropbox account here. 

         

        In order to make up space for your account, you'd need to remove unwanted content. I hope this helps!

  • Crliev's avatar
    Crliev
    Explorer | Level 3
    2 years ago
    Hi. If run if I in out of storage that I used from a free trial what would happen to my photos and videos
    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 years ago

      As soon as you hit your limit it will stop syncing. So files above your storage space wont be uploaded to Dropbox and would stay on the devices themselves waiting for you to get more quota 

      • Crliev's avatar
        Crliev
        Explorer | Level 3
        2 years ago
        So, just to confirm my files won’t be deleted ?

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

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