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Blackbamboo's avatar
Blackbamboo
Explorer | Level 3
12 months ago

Why do I have a duplicate Dropbox folder?

I had to reset my Dropbox password recently and for some reason upon signing in again on my Mac it seems to have duplicated my Dropbox folder.  I wasn't aware of this at first but it seems I've been saving some files in what seems to be the unlinked folder and some in the linked one.   I have no idea how or why this happened and there was no period of copying or downloading that I noticed.  The old one seems to be in ~Library/CloudStorage along with the new one.  The new active on of course has the Dropbox logo beside it.  'Get Info' doesn't give me the folder size of the old one but the size of the CloudStorage folder is under double the new Dropbox folder.  This is slightly suspicious.  Obviously my concern is losing documents and now figuring out a way of picking out files that are only updated in the old offline folder.  This could take hours.  

 

Is there a neat way of merging both folders with priority set to keep all new updated files?

 

Thanks

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  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hi Blackbamboo, thanks for bringing this to our attention.

     

    Could you clarify what you mean by both folders being in the CloudStorage location? A screenshot of this would help greatly.

     

    Did you sign into the same Dropbox account, or a different one?

     

    Any other info would be helpful!

    • Blackbamboo's avatar
      Blackbamboo
      Explorer | Level 3
      12 months ago

      Hi Jay, thanks for your reply.  When I resigned in with the new password, just minutes later, it seems a new Dropbox folder was created (as above).  

      It's the same account - I've only ever had this one account on this machine.


      Screenshot attached 

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        It shouldn't be possible to have two folders in the same location with the exact same name, regardless of Dropbox or not. 

         

        Could you right click and choose Get info for both these folders and attach screenshots showing these windows?

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