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Forum Discussion
"We’ve suspended your sharing activity" error
Hi, Recently I stopped being able to join shared folders and when I share I folder myself I get this error: "Can't share file. We’ve suspended your sharing activity because of a violation of Dropbox...
Hello, when I want to share a file or folder, I get this message: "Can't share file. We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.", how can I fix this?
The same happened to me. I'm a long term paying customer and one day my shared links stopped working. I contacted Dropbox support but all they could say was the same:
"If your sharing activity has been paused or interrupted, it’s likely because of one of the following reasons:
One of your files may contain malware.You may have exceeded your daily limit for data sharing.You may have reached the number of invites you can send per day.One of your files may be subject to a copyright complaint.One of your files may contain malicious content.Your link has been shared or downloaded too many times in one day.
To prevent storage abuse, Dropbox accounts have the following limits:
Dropbox Basic and trials for Dropbox Standard, Advanced, Business, Business Plus, and Enterprise: 20 GB of bandwidth and 100,000 downloads per day.Dropbox paid plans: 4 TB of bandwidth and unlimited file downloads per day."
Apparently as a paid customer I'm allowed 4TB/day of bandwith and ulimited downloads per day. There is no way I went over that limit.
I understand it could also be a malware but I have scan my files and can't find one. So what am I supposed to do? Change cloud provider?
If I am breaking one of the their rule fine but the least they could do is send me some access logs and point out where the vulnability came from. Who knows maybe I have been hacked. I'd like to get some help from Dropbox.
Really useless customer service. I've started to look for cloud alternative that are more user friendly before I migrate. I have read that lucidlink is more advance alternative with file sharing which I'm looking into. Maybe that's the answer Dropbox support really wanted to direct me to?
