You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
view only link for everyone says Join Folder, Copy to Dropbox, Download. I DON'T want Join Folder.
I create printables I share on Etsy, and because the files are so large, I send a dropbox folder link. It USED to be that the page the link went to would have the choices at top Copy to Dropbox and D...
Problem:
The "Join Folder" button creates too many emails when our clients click on it. It also creates confusion on their side. Should they Join? Should they Download? Why haven't we allowed them to join?
It wasn't like that for many years, the sudden change is disrupting our workflow.
Solutions:
- [preferred] There is a toggle in settings to disallow Join and Download, split the toggle in two, so we can allow Download and hide Join
- Remove the Join Folder button from view-only links
See the multitude of people wanting this to work: https://www.dropboxforum.com/t5/Create-upload-and-share/view-only-link-for-everyone-says-Join-Folder-Copy-to-Dropbox/m-p/734886#M78631
The post marked as a solution isn't a solution.
This issue should be fixed as soon as possible, it's frustrating our clients and our whole team. Our team is starting to demand us using another provider.
Dropbox, please, please fix this.
- Megan
Dropbox Staff
Hey guys!
We listen to your needs because it allows us to fully appreciate how Dropbox fits into and influences your daily routine.
For that reason, your comments on this have been quite helpful, and I will do everything I can to ensure that your voice is heard.
I'll forward your feedback to the appropriate areas so we can continue to improve.
Thanks!
- Hannah
Hey David125, since we understood that your comments were feedback on an existing feature, we moved the post to the "support" section of the Community, let's say.
But your comments have already been passed along to our team.
Thanks!
Dear Hannah,
I hope this message finds you well. I am reaching out, along with many others in the digital download community, to express our concerns regarding the recent changes in Dropbox that are significantly affecting our small businesses.
Many of us have tailored our operations to integrate seamlessly with Dropbox. The sudden shift in features or policies has left us in a challenging position. Transitioning to a different platform is not only disruptive but also incurs considerable expenses.
We understand that you are aware of the feedback from our community. However, it seems there's an underestimation of the profound impact these changes are having on our businesses. We are in a state of uncertainty and are seeking clarity.
Could you please provide us with a definitive answer regarding whether these issues will be addressed? Moreover, if there are plans for a resolution, an estimated timeline would be immensely helpful.
We appreciate your attention to this matter and look forward to a prompt and positive response.
Best,
Please change this ... it's so annoying . . .oh man -.-
Hi Hannah,
Just want to add another voice to say that the 'join folder' button needs to go. About 50% of our transfers which should just be available for download are having the 'join folder' clicked on in error by our clients. Needs to have the option to remove it please!
Hannah I understand moving it to support section, but somebody also merged it with another thread which is marked as solved. Our issue hasn't been solved and there is no workaround, so would you mind marking it as unsolved? As you see there are is stream of new people complaining about the same exact thing.
- Hannah
Hey David125, the solution here is marked to make it easy to find the official response/update from Dropbox and the reply was merged here in order for the feedback regarding the "join folder" option to be tracked alongside this update.
However, we appreciate your feedback/comments and if your issue is about something completely different, please let us know and we'll happily assist you further.
