You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
beatrixwillius
7 months agoExplorer | Level 4
Unicode encoding conflict for folder with ASCII characters
My app Mail Archiver can export emails to PDFs complete with mailbox structure. A user saves his PDFs to Dropbox. He sent me a screenshot where a folder shows "(Unicode encoding conflict)". As developer I know enough about encodings. The encoding conflict doesn't make sense for 2 reasons:
- The mailbox name and therefore the folder name in Finder has ASCII characters only. I can't share the name from the user but it's similar to "something video edits 20240101".
- My app creates the folders always with the same encoding.
Any idea what might cause this problem?
- beatrixwilliusExplorer | Level 4
I should have checked the mailbox name before posting. I was able to reproduce the problem myself with the user's data:
I really wish that Dropbox had better unicode support.
- beatrixwilliusExplorer | Level 4
Found the problem: the mailbox has a space at the end. Sigh... this is embarrassing in 2024.
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!