5 years ago I created a folder in Dropbox and have been the owner ever since. Two weeks ago, I went to add a new member to the folder and was told I no longer have permission to perform this action....
Hey aasedler, the person that somehow became the owner of the folder and reached out to our support team, would have received an email with the chat transcript and a ticket number to the address associated with their account.
Furthermore, a workaround to this would be to create a new copy of the original folder in your account.
This would make you the owner of the new folder and you can then go ahead and share it with the people you need and delete the original.
This does not explain why the records of that folder do not match from one team member to another. Or why Cristy Baldwin, who does not even see that folder on her Dropbox account, is listed in the event log as having removed her access. Something is going on at Dropbox and the events log of this folder is incorrect. There is some internal problem. I would still like to know why the events log is listing these random events that were not performed by my team members. Is there some legal way for me to report suspicious activity.? Something is going on that is not above board, whether by Dropbox or some type of hacker and I am reluctant to put any more information on my account until this is resolved. I am still asking to see a record of when and who moved that folder into the account of a different organization when I was the owner of the folder.
In addtion, some error at Dropbox, or breach of security is now creating a lot of work for me and I would like to know how this error occurred instead of just being told I need to recreate an entire folder that took me years to build up.
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Get support and advice from the Dropbox Community.","avatar":null,"profileSettings":{"__typename":"ProfileSettings","language":null},"parent":{"__ref":"Category:category:101001000"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:mxpez29397"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:English"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:101001000"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"boardPolicies":{"__typename":"BoardPolicies","canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}},"canReadNode":{"__typename":"PolicyResult","failureReason":null}},"shortTitle":"Create, upload, and share","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"PUBLISH_TIME","repliesFormat":"threaded"},"topicsCount":5408,"messageActivity":{"__typename":"MessageActivity","corePropertyChangeTime":"2025-04-05T06:00:05.300-07:00"},"forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/","tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":true,"tagType":"PRESET_ONLY"},"Rank:rank:46":{"__typename":"Rank","id":"rank:46","position":29,"name":"Explorer | Level 3","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1338031":{"__typename":"User","id":"user:1338031","uid":1338031,"login":"aasedler","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-9.svg?time=0"},"rank":{"__ref":"Rank:rank:46"},"email":"","messagesCount":6,"biography":null,"topicsCount":2,"kudosReceivedCount":0,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-08-12T08:56:19.110-07:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumTopicMessage:message:734676":{"__typename":"ForumTopicMessage","uid":734676,"subject":"Unable to access a folder I created","id":"message:734676","revisionNum":2,"repliesCount":7,"author":{"__ref":"User:user:1338031"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001014"},"conversation":{"__ref":"Conversation:conversation:734676"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:734676"},"body@stripHtml({\"truncateLength\":200})":" 5 years ago I created a folder in Dropbox and have been the owner ever since. Two weeks ago, I went to add a new member to the folder and was told I no longer have permission to perform this action....","body@stringLength":"1620","rawBody":"
5 years ago I created a folder in Dropbox and have been the owner ever since. Two weeks ago, I went to add a new member to the folder and was told I no longer have permission to perform this action. I noticed that the ownership had changed to someone who is not even in my organization and had no prior access to my folder. I checked the activity history and did not see anything unusual, no one moved the folder. I contacted that person, who was told by Dropbox that I moved the folder into her account (I DID NOT and do not even have permission to do this and she had no access or even knowledge that my folder existed.) Two weeks later, I am still unable to get help from Dropbox, get a record of who moved this folder or get the problem fixed. I am unable to manage my own folder and I have sales reps who need to access this. Dropbox refuses to help in any way and I cannot do anything to the folder because I am no longer the owner. The person who now owns the folder changed the ownership and cannot see on her end that she is still the owner. So no one can do anything to the folder and Dropbox has no available support to fix the problem. She has a paid membership, so she is able to get a bit more support, but since the problem appears fixed on her end, she can do nothing.
\n
Do I have any legal ability to do anything to get control of my information again since I am refused access and there is no way to contact a human at Dropbox? Is there any way to get a record of who made this change and who was accessing my account?
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This does not explain why the records of that folder do not match from one team member to another. Or why Cristy Baldwin, who does not even see that folder on her Dropbox account, is listed in the event log as having removed her access. Something is going on at Dropbox and the events log of this folder is incorrect. There is some internal problem. I would still like to know why the events log is listing these random events that were not performed by my team members. Is there some legal way for me to report suspicious activity.? Something is going on that is not above board, whether by Dropbox or some type of hacker and I am reluctant to put any more information on my account until this is resolved. I am still asking to see a record of when and who moved that folder into the account of a different organization when I was the owner of the folder.
In addtion, some error at Dropbox, or breach of security is now creating a lot of work for me and I would like to know how this error occurred instead of just being told I need to recreate an entire folder that took me years to build up.
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This does not explain why the records of that folder do not match from one team member to another. Or why Cristy Baldwin, who does not even see that folder on her Dropbox account, is listed in the event log as having removed her access. Something is going on at Dropbox and the events log of this folder is incorrect. There is some internal problem. I would still like to know why the events log is listing these random events that were not performed by my team members. Is there some legal way for me to report suspicious activity.? Something is going on that is not above board, whether by Dropbox or some type of hacker and I am reluctant to put any more information on my account until this is resolved. I am still asking to see a record of when and who moved that folder into the account of a different organization when I was the owner of the folder.
In addtion, some error at Dropbox, or breach of security is now creating a lot of work for me and I would like to know how this error occurred instead of just being told I need to recreate an entire folder that took me years to build up.
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Hey aasedler, the person that somehow became the owner of the folder and reached out to our support team, would have received an email with the chat transcript and a ticket number to the address associated with their account.
\n
\n
Furthermore, a workaround to this would be to create a new copy of the original folder in your account.
\n
\n
This would make you the owner of the new folder and you can then go ahead and share it with the people you need and delete the original.
","body@stringLength":"811","rawBody":"
Hey , the person that somehow became the owner of the folder and reached out to our support team, would have received an email with the chat transcript and a ticket number to the address associated with their account.
\n
\n
Furthermore, a workaround to this would be to create a new copy of the original folder in your account.
\n
\n
This would make you the owner of the new folder and you can then go ahead and share it with the people you need and delete the original.
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Unable to access a folder I created","moderationData":{"__ref":"ModerationData:moderation_data:735061"},"body":"
I understand where you're coming from, aasedler, and we'll try our best to figure this out together.
\n
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To rule out the possibility of this happening due to unauthorized activity, what you can check, is the Security page in your account settings.
\n
\n
Do you see any web sessions of devices linked to the account that are not from you?
I understand where you're coming from, , and we'll try our best to figure this out together.
\n
\n
To rule out the possibility of this happening due to unauthorized activity, what you can check, is the Security page in your account settings.
\n
\n
Do you see any web sessions of devices linked to the account that are not from you?
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Dropbox Staff
