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Forum Discussion

Alfredo Lavalley's avatar
Alfredo Lavalley
Explorer | Level 3
12 months ago

Syncing is failing in one computer

Hello,
I have Dropbox installed on both my desktop and laptop computers. The synchronisation of folders and files between the two has always worked well. However, recently, the laptop has stopped syncing. There's only a spinning wheel with a blue sign besides de file name, and when I open the application on the laptop, the circular wheel is continuously spinning, indicating that files are being synced but without any progress. Some times I find finally the files sync.Previously, this was instantaneous. Please, what could be the solution to this issue? Thank you in advance.

desktop
sync
    • Alfredo Lavalley's avatar
      Alfredo Lavalley
      Explorer | Level 3
      12 months ago

      Hello Walter, thank you for getting in touch.
      Here are the screenshots I'm sending over.
      It's worth noting that this is on my MacBook Air M1 laptop. My other desktop computer is a Mac Mini M1 as well, and on it, every time I create a folder and place files inside, I immediately get synchronisation and can copy the link of any file to share. This is not the case when using the MacBook Air. A significant amount of time passes before it syncs, which is why I've needed your assistance with this matter.

       

      Here also a screenshot from this photos today.
      Thank you in advance for your help,

       

      Alfredo


       

       

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Hey Alfredo Lavalley, thanks for the screenshot! 

         

        Can you also clarify the OS you're using on the MacBook Air M1 laptop? 

         

        I would like for you to locate your Dropbox icon on your menu bar, next to your WiFi and hover your mouse there. 

         

        That should give you the version, and also syncing status of the app at the moment. Can you share that with me? 

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