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Berlin's avatar
Berlin
Explorer | Level 4
2 years ago

Syncing data stuck for weeks (beta M1)

I use Dropbox on two Mac M1 machines. 459 files do not sync (stuck in this state for >2 weeks). 
Problem: I don't have access to my recent files. As a small business owner, I can't rely on having access to the data I need if taking my laptop with me. 

 

Further, I often get error messages: either a) unable to start dropbox at the start (starting it manually, yes) b) file not found if I open pdfs in preview. The second time I clicked on them, they opened after a long time - while I marked them all for download to the machine. I think about transitioning to GDrive if there is no fix for this. I need to rely on the basic function of Dropbox and pay for this, but it does not work with the beta anymore. 

 

What I have done: 

*quit dropbox

* restarted the machine
* deinstall dropbox + restart + new install 5x >> same problem

 

additional info:

  • I use Dropbox private plus
  • Dropbox folder /Users/USER/Library/CloudStorage/Dropbox
  • Use of latest beta version (installed months ago, should have indexed by now 😉
  • Machine M1 Pro 2021 M1 Max 32GB Ventura 13.2 (with Dropbox problems)
  • Machine M1 Pro 2021 M1 MacMini 16 GB 1TB Ventura 13.2 (without Dropbox problems)
Beta build
Desktop
Mac
Sync
  • Megan's avatar
    Megan
    2 years ago

    Hi Berlin, can I send you a ticket, in order for us to have a closer look into this? 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Berlin, sorry to hear about your syncing issue.

     

    Can you please send us a screenshot of the app's exact status and version as shown in your menu bar on the affected device?

     

    Have you tried fixing your hardlinks and permissions as outlined here since you noticed this by the way?

     

    Keep me posted!

    • Berlin's avatar
      Berlin
      Explorer | Level 4
      2 years ago

      Beta: V168.3.4773

       

      Thanks for sharing. I did not know about the hardlink functionality yet. Tried and + restarted, but no change to sync status

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        If syncing gets stuck at the exact same number again, please send me a screenshot of the app's exact status so that we can have a visual too Berlin 

         

        Thanks so much!

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