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Forum Discussion

Berlin's avatar
Berlin
Explorer | Level 4
2 years ago

Syncing data stuck for weeks (beta M1)

I use Dropbox on two Mac M1 machines. 459 files do not sync (stuck in this state for >2 weeks).  Problem: I don't have access to my recent files. As a small business owner, I can't rely on having ac...
Beta build
Desktop
Mac
Sync
  • Megan's avatar
    Megan
    2 years ago

    Hi Berlin, can I send you a ticket, in order for us to have a closer look into this? 

Berlin's avatar
Berlin
Explorer | Level 4

Beta: V168.3.4773

 

Thanks for sharing. I did not know about the hardlink functionality yet. Tried and + restarted, but no change to sync status

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

If syncing gets stuck at the exact same number again, please send me a screenshot of the app's exact status so that we can have a visual too Berlin 

 

Thanks so much!

  • Berlin's avatar
    Berlin
    Explorer | Level 4
    2 years ago

    • Berlin's avatar
      Berlin
      Explorer | Level 4
      2 years ago

      Still stuck in sync mode. Now it is 460 files with no progress. It makes cross-device work impossible as files are not in sync. I am really worried about losing critical business data. What can I try to make it work?

      • Berlin's avatar
        Berlin
        Explorer | Level 4
        2 years ago

        Dear dropbox team. I urgently need a solution to my problem by 2023-02-24. For an important business trip, I need my files to be in sync on my MacBook and MacMini (basic dropbox functionality to work). Currently, many folders I changed on MacMini don't show in the same way on MacBook, but are remain in a month-old status. Please help. What can I do to make this work? I am afraid of rolling back from beta to suffer data loss. What steps can you suggest moving forward? Many thanks.

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