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Forum Discussion

Berlin's avatar
Berlin
Explorer | Level 4
2 years ago

Syncing data stuck for weeks (beta M1)

I use Dropbox on two Mac M1 machines. 459 files do not sync (stuck in this state for >2 weeks).  Problem: I don't have access to my recent files. As a small business owner, I can't rely on having ac...
Beta build
Desktop
Mac
Sync
  • Megan's avatar
    Megan
    2 years ago

    Hi Berlin, can I send you a ticket, in order for us to have a closer look into this? 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey Berlin, sorry to hear about your syncing issue.

 

Can you please send us a screenshot of the app's exact status and version as shown in your menu bar on the affected device?

 

Have you tried fixing your hardlinks and permissions as outlined here since you noticed this by the way?

 

Keep me posted!

Berlin's avatar
Berlin
Explorer | Level 4
2 years ago

Beta: V168.3.4773

 

Thanks for sharing. I did not know about the hardlink functionality yet. Tried and + restarted, but no change to sync status

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    If syncing gets stuck at the exact same number again, please send me a screenshot of the app's exact status so that we can have a visual too Berlin 

     

    Thanks so much!

    • Berlin's avatar
      Berlin
      Explorer | Level 4
      2 years ago

      • Berlin's avatar
        Berlin
        Explorer | Level 4
        2 years ago

        Still stuck in sync mode. Now it is 460 files with no progress. It makes cross-device work impossible as files are not in sync. I am really worried about losing critical business data. What can I try to make it work?

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