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Forum Discussion
Syncing issues - stuck on indexing
For the last few weeks Dropbox on my MacBook Air M1 has been stuck on indexing and has not synced since the beginning of August
Things I have checked:
my system is MacOS 13.1 - up to date
macbook air M1 2020 - fairly recent
dropbox desktop app is up to date
I have fixed hard links and permissions
I have checked that the folders are syncing to Library > Cloud Storage
it's not my internet connection - I have 90mbs
it's not our account reaching capacity - i have 2tb and only use 10% of that
Still not working
I made a second request via email i have made - the first one went unanswered
Thanks
Eventually I found a workaround with regards getting live support.
Andrea helped me with a diagnosis and had a resolution and guided me through it all.
This involved going into Terminal and entering the text provided.
Not a simple solution, so all the more credit to Andrea
To note: this would never have been solved using email, with the current response times.
Thanks Andrea!
- Jay
Dropbox Staff
Hi Neilwgardiner, thanks for bringing this to our attention.
Have you enabled full disk access for the Dropbox app in the Mac OS settings?
This will help me to assist further!
Yes -- I have enabled full disk access for Dropbox
I restarted
I then fixed the hard links and permissions
it is still indexing
- Jay
Could you try fully rebooting your machine, if you haven't done so already?
