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skepticalthinker's avatar
skepticalthinker
Helpful | Level 6
2 years ago

Shared link asks viewers to request access. Why does this happen?

Greetings.  I have a shared file set to be viewable by anyone with the link, and I've sent the link to those I want to view the file (see screenshot).  However, when they access the link, Dropbox sta...
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  • JasonSilverDBX's avatar
    JasonSilverDBX
    2 years ago

    Hi skepticalthinker ,

     

    Jumping in here as a Product Manager for Dropbox Sharing to help out Hannah.  Reading through your thread, this is very strange indeed.  You've done everything right and I appreciate your patience in working through what is no doubt a frustrating experience.  The best I can suggest here is to contact support for help.  They'll be able to go through your specific situation and troubleshoot your specific link.  Sharing a View Link with access set to "Anyone" should allow anyone - signed in or not - to access a web based preview of your content, and then from there to take further collaborative action like downloading, asking to join the content, etc.

     

    Jason

skepticalthinker's avatar
skepticalthinker
Helpful | Level 6

Thanks for your interest Jay.  Yes, I copied the Dropbox-generated link and emailed it to those I wished to share the file with.  After the first one or two requests to approve access, I opened a private browsing window in Firefox to test it, and it took me right to the file.  That’s why I'm confused.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey skepticalthinker, sorry to jump in here, but did you initially create the link through our website or through your local Dropbox folder?

  • skepticalthinker's avatar
    skepticalthinker
    Helpful | Level 6
    2 years ago

    Thanks for your interest Hannah.  I always create links (and do all my sharing) via the Dropbox website.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for clarifying, skepticalthinker!

       

      Does the shared link you've created contain this: "rlkey"?

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