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Doug K.17's avatar
Doug K.17
Helpful | Level 5
7 years ago

See folders on website but not laptop

I havent been on Dropbox for about a year, I consult witha company tht has a Business account. The gentleman I work with at the company created a new folder and shared it with me. I can see it on the...
  • Lusil's avatar
    7 years ago
    Hey there Doug K.17
     
    As per your question concerning selective sync, please note that you can manage your files and folders with this feature via the Dropbox desktop app. And, indeed, Smart Sync does come with the Dropbox Business subscription. For more info on what each plan offers, check out this page
     
    As per your concern, I’m going to mention a slight checklist below, bare with me and we’ll take it from there. :upside_down:
     
    First, can you please check if you’re connected to the same Dropbox account that you see on your plan page across all your devices? You can see which email address is linked to your Dropbox desktop app by clicking on the Dropbox icon, selecting the gear icon and navigating to your Account tab in Preferences
     
    Furthermore, when you click on the Dropbox icon, what does the status read? If you don’t see the Dropbox icon, please try downloading the latest version of the Dropbox desktop application
     
    Finally, could you please see if you have any incompatible characters by running a bad file check?
     
    Thanks in advance!

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