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LiTM's avatar
LiTM
Helpful | Level 6
3 years ago

Scanning for text not working on Iphone or Mac

I've only recently learnt that scanning using the iPhone app can create a searchable pdf.  No matter what I do, whether its scanning a photo or an existing image on the device, there is no searchable...
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  • LiTM's avatar
    LiTM
    3 years ago

    OK - I upgraded.  SO....... the scanning with Professional works!  which is both good and annoying (because I had to pay more money).

     

    So my question to Dropbox is WHY DOES YOUR FEATURE TABLE IMPLY THAT SCANNING IS POSSIBLE WITH DROPBOX PLUS?

     

     

     

LiTM's avatar
LiTM
Helpful | Level 6

OK - I upgraded.  SO....... the scanning with Professional works!  which is both good and annoying (because I had to pay more money).

 

So my question to Dropbox is WHY DOES YOUR FEATURE TABLE IMPLY THAT SCANNING IS POSSIBLE WITH DROPBOX PLUS?

 

 

 

Jackson's avatar
Jackson
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi there LiTM, thank you for posting in the Community. 

 

Images scanned as documents through our Dropbox mobile app scanner, should be searchable, but there are some restrictions.

 

Can you please confirm that you were scanning the images, following the steps in the linked article?

 

Thank you!

 

 

  • LiTM's avatar
    LiTM
    Helpful | Level 6
    3 years ago

    Thanks for replying.

     

    The steps I followed were the same for Plus and Professional. Scanning is working on professional and not on Plus.  That's the nub of it.  As you can see from the feature table - my interpretation was that Plus SHOULD support it.

     

    The product documentation needs to be WAAAY clearer.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey LiTM, happy Wednesday! 

       

      Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard.

       

      I will pass on your comments to the relevant departments so that we can further improve our product. 

       

      Thanks a bunch! 

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