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Forum Discussion
iPhone 15 pro can't focus close up documents when using the scan utility.
Since purchased the new iPhone 15 pro, it seems that the iOS Dropbox app can't automatically switch to the macro lens (the ultra wide lens), so it can't focus small documents (like tickets or barcodes).
This same error occurs in other third party apps.
Apple says is the "developer fault" because they are making the wrong call to the camera function, and so it only uses the main camera, that in the 14 and 15 pro models can't close focus.
Hey everyone, happy Monday!
It seems this issue has been fixed now. Feel free to let us know if you still face any issues, thanks! 😃
- Megan
Dropbox Staff
Hey everyone, happy Monday!
It seems this issue has been fixed now. Feel free to let us know if you still face any issues, thanks! 😃
Well, two whole years later... but at least it works
- Megan
Hi Nousmedis, let's jump right into this!
As a first step, can you clarify the OS that you're using on your iPhone 15, along with the Dropbox version installed on the device?
If you have a screenshot of how the content looks when you try to scan it using Dropbox, feel free to attach it here.
Keep me posted!
Dropbox version 346.4.2
iOS version 17.0.2
Sample photo with Dropbox scan feature: [removed]
Same photo Using the iPhone default camera app: [removed]
