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Forum Discussion
mstomasik
8 months agoHelpful | Level 6
Scanned PDF Files not uploading
Just in the last week or so (April 9, 2024) my scans to PDF have stopped uploading...they just get stuck with a spinning status indicator.
I am using an iPhone 8, iOS 16.7.7, with the Dropbox app, and have plenty of Dropbox capacity, and have 16GB free out of 64GB available. Taking a photo and saving it works just fine.
This is a very critical part of my day-to-day activities as I rely upon this feature to save documents on the fly. I am dead in the water without it.
Please please help.
I have reinstalled the app to no avail.
You bet...please open a ticket. I really use the app a lot for scanning
- MeganDropbox Staff
Hey there, mstomasik, welcome to our Community!
Are you having this issue with any scan that you're trying to save as a PDF, or just this particular file?
Besides restarting your mobile app, have you tried clearing its cache and reinstalling it on your device?
Also, it'd be great if you could let me know what version of the Dropbox app you're currently running.
Keep me posted, and we'll take it from there!
- mstomasikHelpful | Level 6
Hi Megan,
The problem occurs with all attempts for me to use the "scan" option in Dropbox. It appears to scan correctly but just gets locked up on the save process.
I deleted Dropbox and then reinstalled in from the Apple store. I don't know how to "clear the cache" other than that.
I am using version 372.2 of Dropbox.
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