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Forum Discussion

mstomasik's avatar
mstomasik
Helpful | Level 6
8 months ago

Scanned PDF Files not uploading

Just in the last week or so (April 9, 2024) my scans to PDF have stopped uploading...they just get stuck with a spinning status indicator.

I am using an iPhone 8, iOS 16.7.7, with the Dropbox app, and have plenty of Dropbox capacity, and have 16GB free out of 64GB available.  Taking a photo and saving it works just fine.

 

This is a very critical part of my day-to-day activities as I rely upon this feature to save documents on the fly.  I am dead in the water without it.

 

Please please help.

 

I have reinstalled the app to no avail.  

iOS
Mobile
Sync
upload
  • mstomasik's avatar
    mstomasik
    8 months ago

    You bet...please open a ticket.  I really use the app a lot for scanning

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hey there, mstomasik, welcome to our Community! 

     

    Are you having this issue with any scan that you're trying to save as a PDF, or just this particular file?

     

    Besides restarting your mobile app, have you tried clearing its cache and reinstalling it on your device?

     

    Also, it'd be great if you could let me know what version of the Dropbox app you're currently running.

     

    Keep me posted, and we'll take it from there! 

    • mstomasik's avatar
      mstomasik
      Helpful | Level 6
      8 months ago

      Hi Megan,

       

      The problem occurs with all attempts for me to use the "scan" option in Dropbox.  It appears to scan correctly but just gets locked up on the save process.

       

      I deleted Dropbox and then reinstalled in from the Apple store.  I don't know how to "clear the cache" other than that.

       

      I am using version 372.2 of Dropbox.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Hey mstomasik, to clear the Dropbox cache, open your Dropbox app, tap on "account", then on the gear icon and then on "clear cache".

         

        Let me know how it goes!

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