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Forum Discussion
Scanned PDF Files not uploading
Just in the last week or so (April 9, 2024) my scans to PDF have stopped uploading...they just get stuck with a spinning status indicator. I am using an iPhone 8, iOS 16.7.7, with the Dropbox app, a...
You bet...please open a ticket. I really use the app a lot for scanning
Hi Megan,
The problem occurs with all attempts for me to use the "scan" option in Dropbox. It appears to scan correctly but just gets locked up on the save process.
I deleted Dropbox and then reinstalled in from the Apple store. I don't know how to "clear the cache" other than that.
I am using version 372.2 of Dropbox.
Hannah
Dropbox Staff
Dropbox StaffHey mstomasik, to clear the Dropbox cache, open your Dropbox app, tap on "account", then on the gear icon and then on "clear cache".
Let me know how it goes!
I have cleared the cache and it still hangs up on the save routine.
- Nancy
Hi from me as well, mstomasik. Can you send over a screenshot of what you see on your end, when the scan gets stuck?
Also, is "Auto Capture" set to On or Off? You can check the status of Auto Capture by looking at the "Auto" icon at the top when capturing a scan.
Auto is off..but I normally have it on...makes no diff one way or the other
