You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

mstomasik's avatar
mstomasik
Helpful | Level 6
8 months ago

Scanned PDF Files not uploading

Just in the last week or so (April 9, 2024) my scans to PDF have stopped uploading...they just get stuck with a spinning status indicator. I am using an iPhone 8, iOS 16.7.7, with the Dropbox app, a...
iOS
Mobile
Sync
upload
  • mstomasik's avatar
    mstomasik
    8 months ago

    You bet...please open a ticket.  I really use the app a lot for scanning

mstomasik's avatar
mstomasik
Helpful | Level 6

Hi Megan,

 

The problem occurs with all attempts for me to use the "scan" option in Dropbox.  It appears to scan correctly but just gets locked up on the save process.

 

I deleted Dropbox and then reinstalled in from the Apple store.  I don't know how to "clear the cache" other than that.

 

I am using version 372.2 of Dropbox.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hey mstomasik, to clear the Dropbox cache, open your Dropbox app, tap on "account", then on the gear icon and then on "clear cache".

 

Let me know how it goes!

  • mstomasik's avatar
    mstomasik
    Helpful | Level 6
    8 months ago

    I have cleared the cache and it still hangs up on the save routine.

     

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Hi from me as well, mstomasik. Can you send over a screenshot of what you see on your end, when the scan gets stuck? 

       

      Also, is "Auto Capture" set to On or Off? You can check the status of Auto Capture by looking at the "Auto" icon at the top when capturing a scan.

      • mstomasik's avatar
        mstomasik
        Helpful | Level 6
        8 months ago

         

        Auto is off..but I normally have it on...makes no diff one way or the other

         

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!