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Forum Discussion

mstomasik's avatar
mstomasik
Helpful | Level 6
9 months ago

Scanned PDF Files not uploading

Just in the last week or so (April 9, 2024) my scans to PDF have stopped uploading...they just get stuck with a spinning status indicator. I am using an iPhone 8, iOS 16.7.7, with the Dropbox app, a...
iOS
Mobile
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upload
  • mstomasik's avatar
    mstomasik
    9 months ago

    You bet...please open a ticket.  I really use the app a lot for scanning

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey there, mstomasik, welcome to our Community! 

 

Are you having this issue with any scan that you're trying to save as a PDF, or just this particular file?

 

Besides restarting your mobile app, have you tried clearing its cache and reinstalling it on your device?

 

Also, it'd be great if you could let me know what version of the Dropbox app you're currently running.

 

Keep me posted, and we'll take it from there! 

mstomasik's avatar
mstomasik
Helpful | Level 6
9 months ago

Hi Megan,

 

The problem occurs with all attempts for me to use the "scan" option in Dropbox.  It appears to scan correctly but just gets locked up on the save process.

 

I deleted Dropbox and then reinstalled in from the Apple store.  I don't know how to "clear the cache" other than that.

 

I am using version 372.2 of Dropbox.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hey mstomasik, to clear the Dropbox cache, open your Dropbox app, tap on "account", then on the gear icon and then on "clear cache".

     

    Let me know how it goes!

    • mstomasik's avatar
      mstomasik
      Helpful | Level 6
      9 months ago

      I have cleared the cache and it still hangs up on the save routine.

       

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Hi from me as well, mstomasik. Can you send over a screenshot of what you see on your end, when the scan gets stuck? 

         

        Also, is "Auto Capture" set to On or Off? You can check the status of Auto Capture by looking at the "Auto" icon at the top when capturing a scan.

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