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Forum Discussion
Scan Document feature freezes on "Waiting to Upload"
I keep getting a glitch when attempting to create a document through the Dropbox "Scan Document" feature. I can scan the document, make adjustments, etc, but once I hit "Save" it gets stuck with the message 'Waiting to Upload".
Are there any fixes out there for this?
- Megan
Dropbox Staff
Hey bettbar, I'd be more than happy to help!
As a first step: what is the OS you're using, and the version of the mobile app installed on your device?
Have you tried clearing the Dropbox app's cache, to see if that helps?
I'm just wondering if using a different network/cellular data makes any difference.
Let me know more, and we'll take it from there!
