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bettbar's avatar
bettbar
New member | Level 2
9 months ago

Scan Document feature freezes on "Waiting to Upload"

I keep getting a glitch when attempting to create a document through the Dropbox "Scan Document" feature. I can scan the document, make adjustments, etc, but once I hit "Save" it gets stuck with the ...
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bettbar's avatar
bettbar
New member | Level 2

Hi Megan - 

 

I'm using wifi on an iPhone 8 (iOS version 16.75), db app version 370.2.4. 

 

I encounter the same issue after clearing the cache. 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hey bettbar, thanks for the speedy reply! 

 

Have you also tried uninstalling, and then re-installing the app? 

  • bettbar's avatar
    bettbar
    New member | Level 2
    9 months ago

    Hi! 

     

    Same issues observed after an uninstall and reinstall. In fact, the app crashed while it was stuck in "uploading" mode. 

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Hey bettbar - sorry to jump in here, but since this issue persists after clearing the app's cache and reinstalling the app, we'd need to have a  further look internally.

       

      To do so, may we reach out via email? 

       

      Just make sure your device's OS is up to date and the app's version too in the meantime. 

      • bettbar's avatar
        bettbar
        New member | Level 2
        9 months ago

        I'd be open to it - thank you! 

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