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Forum Discussion
bettbar
8 months agoNew member | Level 2
Scan Document feature freezes on "Waiting to Upload"
I keep getting a glitch when attempting to create a document through the Dropbox "Scan Document" feature. I can scan the document, make adjustments, etc, but once I hit "Save" it gets stuck with the ...
bettbar
New member | Level 2
Hi Megan -
I'm using wifi on an iPhone 8 (iOS version 16.75), db app version 370.2.4.
I encounter the same issue after clearing the cache.
Megan
8 months agoDropbox Staff
Hey bettbar, thanks for the speedy reply!
Have you also tried uninstalling, and then re-installing the app?
- bettbar8 months agoNew member | Level 2
Hi!
Same issues observed after an uninstall and reinstall. In fact, the app crashed while it was stuck in "uploading" mode.
- Walter8 months agoDropbox Staff
Hey bettbar - sorry to jump in here, but since this issue persists after clearing the app's cache and reinstalling the app, we'd need to have a further look internally.
To do so, may we reach out via email?
Just make sure your device's OS is up to date and the app's version too in the meantime.
- bettbar8 months agoNew member | Level 2
I'd be open to it - thank you!
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