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bettbar's avatar
bettbar
New member | Level 2
8 months ago

Scan Document feature freezes on "Waiting to Upload"

I keep getting a glitch when attempting to create a document through the Dropbox "Scan Document" feature. I can scan the document, make adjustments, etc, but once I hit "Save" it gets stuck with the ...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hey bettbar, I'd be more than happy to help!

 

As a first step: what is the OS you're using, and the version of the mobile app installed on your device? 

 

Have you tried clearing the Dropbox app's cache, to see if that helps?

 

I'm just wondering if using a different network/cellular data makes any difference.

 

Let me know more, and we'll take it from there!

  • bettbar's avatar
    bettbar
    New member | Level 2
    8 months ago

    Hi Megan - 

     

    I'm using wifi on an iPhone 8 (iOS version 16.75), db app version 370.2.4. 

     

    I encounter the same issue after clearing the cache. 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Hey bettbar, thanks for the speedy reply! 

       

      Have you also tried uninstalling, and then re-installing the app? 

      • bettbar's avatar
        bettbar
        New member | Level 2
        8 months ago

        Hi! 

         

        Same issues observed after an uninstall and reinstall. In fact, the app crashed while it was stuck in "uploading" mode. 

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