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Forum Discussion
Problem sharing files. Once I email the document, no one can open the links.
I am trying to send a word document with links to files I've uploaded to my Dropbox. The links work when I read the document on my computer but once I email the document, no one can open the links. I've emailed to myself and I can't open the links from the attached file either. This is the error message I get:
Error (400)
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I'm using A Dell Inspiron Laptop that I've been using successfully for three years or more and often shared files using dropbox till this error started happening last week. The Laptop is not listed on my Drp[box list of devices - maybe that's the problem? Is there a way to add a device?
Hey NoirinS, let's jump right into this!
Do you notice this 400 error on a specific browser? Have you tried using an entirely different one?
It's odd that your device isn't listed under your connected computers. Is it possible that you're using the website, instead of our app?
I'm asking because your Dropbox list of devices shows your connected devices at that moment. All you'd need to do would be to download, and install our app if you haven't already.
I'll be waiting for your updates!
- Megan
Dropbox Staff
Hey NoirinS, let's jump right into this!
Do you notice this 400 error on a specific browser? Have you tried using an entirely different one?
It's odd that your device isn't listed under your connected computers. Is it possible that you're using the website, instead of our app?
I'm asking because your Dropbox list of devices shows your connected devices at that moment. All you'd need to do would be to download, and install our app if you haven't already.
I'll be waiting for your updates!
Thanks Megan, I downloaded the app and all the links then worked fine in the shared document.
Strange things is I'd been sharing files for years via the website Dropbox, its only last week that this error started.
Anyway, its working agin now, so thank you very much.
Regards,
Noirin
Hi again Megan,
I've just noticed that the problem still holds if I attach the file rather than share it as a link to the dropbox version i.e. the links in a word document don't work unless I share the word document as a dropbox link.
Its not a problem, I'm happy to share as a link, but just wanted to check if that's normal?
Thanks,
Noirin
