You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
utpmg
8 years agoHelpful | Level 7
Persistent syncing and connection errors with Avast
For a few weeks now I've been having frequent 'establish secure connection' errors and usually can't sync files . finally determined it will successfully sync when i turn off Avast web and file shiel...
- 8 years ago
utpmg wrote:
That link was to a slightly different product. I'm using Avast Security for Mac (free) and the only relevant setting I can see is adding dropbox.com both public and secure domains to the whitelist.
Hello, utpmg...
Unfortunately, I don't know what specific Avast version you're using other than 12.8 unless you would have entered it in one your previous posts. I'm merely trying to help you by offering suggestions with what information you provided.
Did you enter dropbox.com and dropbox.exe into Avast's whitelist area? If not... try it and see if it helps. If you did and it didn''t help with your situation, then you should contact Avast's support center to see if they can help you (since it appears as though it's their product that's causing the problem).
You stated in your original post that you, "finally determined it will successfully sync when i turn off Avast web and file shields."... knowing that fact means you should see if their support team has any suggestions for you.
utpmg
Helpful | Level 7
That link was to a slightly different product. I'm using Avast Security for Mac (free) and the only relevant setting I can see is adding dropbox.com both public and secure domains to the whitelist.
310EI
8 years agoStar | Level 17
utpmg wrote:
That link was to a slightly different product. I'm using Avast Security for Mac (free) and the only relevant setting I can see is adding dropbox.com both public and secure domains to the whitelist.
Hello, utpmg...
Unfortunately, I don't know what specific Avast version you're using other than 12.8 unless you would have entered it in one your previous posts. I'm merely trying to help you by offering suggestions with what information you provided.
Did you enter dropbox.com and dropbox.exe into Avast's whitelist area? If not... try it and see if it helps. If you did and it didn''t help with your situation, then you should contact Avast's support center to see if they can help you (since it appears as though it's their product that's causing the problem).
You stated in your original post that you, "finally determined it will successfully sync when i turn off Avast web and file shields."... knowing that fact means you should see if their support team has any suggestions for you.
- SLJ16 years agoHelpful | Level 6Hmmm I am now having dropbox problems.... And I use avast.... perhaps it's time to change anti virus programme...
Thanks
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!