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Forum Discussion
Painfully slow iphone uploads for videos
So I have only ever really used Dropbox as a folder on my desktop computer.
However recently my other half (who is also a dropbox PLUS member) has enlighted me on how totally ineffective Dropbo...
RyanFromDropbox
Dropbox Product Manager
Dropbox Product ManagerHi there 👋 I'm a Product Manager at Dropbox, and I work on the mobile uploading experience. First, thanks for flagging this feedback with the team -- that sounds incredibly frustrating.
I'd love to get a bit more context on the issue you (and your better half) are facing, so I can troubleshoot with our team!
To start, can you let me know:
1. In your iOS settings, is "Background App Refresh" enabled for Dropbox? (You can check this in Settings > General > Background App Refresh > scroll to Dropbox). This is the primary setting that lets Dropbox upload files while your app is closed.
2. Is the your phone on low power mode? (i.e., is the yellow battery bar showing?) This is another iOS factor that limits an app's ability to work "in the background."
3. Finally, do you experience this with all of your uploads -- or only files of a specific size/type?
When you get a chance, let me know -- and we can go from there!
Cheers,
Ryan
