We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

Henkka's avatar
Henkka
New member | Level 2
4 years ago

Online only not working

Hey!   I've had a problem few weeks now. Even I've tried to put almost everything online only -mode, nothing happens in the hard drive storage. Any ideas what could be wrong? Last month everythin...
Desktop
Space and storage
Sync
  • Walter's avatar
    Walter
    4 years ago

    Hey there Henkka, thanks for using Dropbox and welcome aboard!

    If your app is showing 'up to date' in your menu bar/system tray and you've set your Dropbox files to be 'Online Only' through the Smart Sync feature, then this space might be taken up by your cache folder.

    Let me know if that's not the case!

     

    Moderator note: If you're using a Mac, and online-only files still take up space on your device, you might need to check this Help Center article too. 

kayte's avatar
kayte
New member | Level 2
4 years ago

Why are online only files taking up space in documents (manage storage on my iMac).

 

I checked the dropbox cache but they are not stored there.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hey kayte, happy Wednesday! 

    Have you taken a look at the troubleshooting steps shown here? 

    Provided you have, let me know if you've turned Smart Sync update for Mac on.

    Keep me posted!

     

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!