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Forum Discussion
New message notification but can't find the message
I have a 'new message notification' number on the Dropbox icon in my Mac Menu but can't find the message. I get message all the time from my clients, but this one seems to be missing or an old one won't clear. I've tried logging out and back in again, but the number is still there.
Any suggestions about either why I can't find the message, or why an old message hasn't cleared (and how to clear it)?
Thanks Daphne.
Turns out it was the "here's new info you need to know about Dropbox updates" notes that were turning on the notification number that I thought I couldn't clear. Didn't know that those would indicate that I had a notification. When I opened those, the number went away.
Thanks!
- Daphne
Dropbox Staff
Hi there sbtracy, thanks for reaching out to us here!
When you click on the Dropbox icon in your menu bar, can you go to the Notifications tab and let me know what you see there? A screenshot of this would be helpful (excluding personal info).
Also, which version of the desktop app do you have installed?
Let me know and we'll go from there!
Thanks Daphne.
Turns out it was the "here's new info you need to know about Dropbox updates" notes that were turning on the notification number that I thought I couldn't clear. Didn't know that those would indicate that I had a notification. When I opened those, the number went away.
Thanks!
