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Forum Discussion
My desktop app says that it's up to date, but it's not syncing
My dropbox folder on my app does not appear to be syncing, even though from the icon it says it is up to date? Its clearly not though, as anything I saved there in the last 6 days does not appear when I log in via the website on a different computer?
Sorry to hear that NickSchaf!
As for my initial response to Danisc's thread, I was asking if the desktop app is showing "up to date" on both devices as they mentioned that they cannot locate the files on another computer that they use (and) through the web.
In any case, as there appears to be a problem with the Dropbox software currently installed on your computer, I'm going to have you do a basic reinstall to attempt to fix the problem. First, make sure you save and quit ALL programs that access files in the Dropbox folder. Here are the steps:
1) Stop Dropbox (If needed):
- Click the Dropbox icon in the system tray at the bottom of your screen.
- Click on the gear icon in the Notifications panel and select "Quit Dropbox".\
2) Uninstall Dropbox noting that if Dropbox was installed by a Windows administrator in Program Files, you will need admin permissions to remove the application.
- Click on the Start button on the bottom left of your screen, and select "Control Panel" (7), or type Control Panel at the Start screen or start menu, and click on it (10, 8).
- Click "Uninstall a Program".
- Select Dropbox from the list of programs and click "Uninstall".
3) When the uninstall finishes, reboot your computer. This will make sure the uninstall is complete.
4) Download and install the newest version of Dropbox by visiting the following website:
https://www.dropbox.com/downloading?build=63.4.107&plat=win&type=full
Let me know how this goes for you Nick!
- Walter
Dropbox Staff
Hey there Danisc - sorry to hear that!
Can you please let me know if you're running the desktop app on both of these computers and if they both are "up to date"? Do you see the syncing icons on your files on both machines?
Dropbox takes time to transfer files between your computer and our servers while most standard consumer ISPs offer 1/10th the upload speed when compared to the download speed and larger files will take longer to sync.
You can always look at the Dropbox icon in your taskbar or menu bar (for Macs) and see if it is done syncing. When Dropbox is fully synced then you should see a tick followed by the words “Up to date” on the menu.
If you do not see this then can you please let me know what the message being displayed reads (on both devices)?
To see if there are files in your Dropbox that may have problematic file names you can try our lookup tool.
Last but not least, you can take a look at the full list of the characters (letters, symbols, or numbers) that may be incompatible with the operating system on your computer in this Help Center article.
I hope this helps and please keep me posted on your findings.
PS: If you'd like to boost your upload speed during the syncing process, you can change your bandwidth settings accordingly.
I'm sorry, Walter, but it seems you did not actually read Danisc's problem. He stated that the Dropbox icon is not reporting an error, but is indicating "Up to Date" even though the files are clearly not sync'd to the server.
I am experiencing the same issue. I copy several photos from my camera; the new folder of photos immedately shows the green checkmark overlay and the Dropbox icon on the system tray states "Up to Date" when hovering with the mouse. For one, there is no way several high-resolution photos uploaded that quickly. For another, I checked the Dropbox web site and the photos are not present.
In order to get the sync to occur, I have to manually "Pause syncing", then manually "Resume syncing". Once I follow that sequence, Dropbox starts indexing files, realizes something is missing, and uploads the new photos. Once it indexes the files, the overlay on the new photos folder overlay I mentioned above gets updated to show it is, in fact, not up to date. Additionally, the system tray icon will display "Uploading nnn files..."
This manual process defeats some of the point of the cloud storage I'm paying for.
OS: Windows 10.
- Walter
Sorry to hear that NickSchaf!
As for my initial response to Danisc's thread, I was asking if the desktop app is showing "up to date" on both devices as they mentioned that they cannot locate the files on another computer that they use (and) through the web.
In any case, as there appears to be a problem with the Dropbox software currently installed on your computer, I'm going to have you do a basic reinstall to attempt to fix the problem. First, make sure you save and quit ALL programs that access files in the Dropbox folder. Here are the steps:
1) Stop Dropbox (If needed):
- Click the Dropbox icon in the system tray at the bottom of your screen.
- Click on the gear icon in the Notifications panel and select "Quit Dropbox".\
2) Uninstall Dropbox noting that if Dropbox was installed by a Windows administrator in Program Files, you will need admin permissions to remove the application.
- Click on the Start button on the bottom left of your screen, and select "Control Panel" (7), or type Control Panel at the Start screen or start menu, and click on it (10, 8).
- Click "Uninstall a Program".
- Select Dropbox from the list of programs and click "Uninstall".
3) When the uninstall finishes, reboot your computer. This will make sure the uninstall is complete.
4) Download and install the newest version of Dropbox by visiting the following website:
https://www.dropbox.com/downloading?build=63.4.107&plat=win&type=full
Let me know how this goes for you Nick!
