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Forum Discussion
I can't upload DNG files. Can you help?
Hello, can anyone help me ?
I want to upload DNG files for mobile Lightroom but it does not work with Dropbox.
The same files I sent via mail and it works.
Please help me!
- Lusil
Dropbox Staff
Hey there ditotediashvili, thanks for reaching out to us on the Dropbox Community.
I'd be happy to help look into this with you, however, I'll need a few more details to make sure I have a better understanding of what you're seeing. For example:
- Where are you uploading from? Are you using the website or the mobile app?
- Are you getting any error messages? If so, could you send me a screenshot (without any personal info)?
- How large are the files you're trying to add?
Looking forward to hearing back from you!
- Hello, I am uploading from notebook, the files are about 20-30 mb each. In total 6 file. I tried to upload directly and I tried also with zipped but still can not. I tried and send these files via mail and it works but I have to upload on dropbox. This is the lightroom presets for sale.
- Lusil
If you're doing this via the website, have you tried uploading them from a different browser?
If you're still having trouble, could you send me a screenshot (without any personal info included) of the error message you're getting?
Looking forward to hearing back from you, ditotediashvili!
