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Forum Discussion

ditotediashvili's avatar
ditotediashvili
Explorer | Level 3
5 years ago

I can't upload DNG files. Can you help?

Hello, can anyone help me ?  I want to upload DNG files for mobile Lightroom but it does not work with Dropbox.  The same files I sent via mail and it works.  Please help me! 
Error Messages
Sync
upload
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff

Hey there ditotediashvili, thanks for reaching out to us on the Dropbox Community.

 

I'd be happy to help look into this with you, however, I'll need a few more details to make sure I have a better understanding of what you're seeing. For example:

  • Where are you uploading from? Are you using the website or the mobile app?
  • Are you getting any error messages? If so, could you send me a screenshot (without any personal info)?
  • How large are the files you're trying to add?

Looking forward to hearing back from you!

ditotediashvili's avatar
ditotediashvili
Explorer | Level 3
5 years ago
Hello, I am uploading from notebook, the files are about 20-30 mb each. In total 6 file. I tried to upload directly and I tried also with zipped but still can not. I tried and send these files via mail and it works but I have to upload on dropbox. This is the lightroom presets for sale.
  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    If you're doing this via the website, have you tried uploading them from a different browser? 

     

    If you're still having trouble, could you send me a screenshot (without any personal info included) of the error message you're getting? 

     

    Looking forward to hearing back from you, ditotediashvili!

    • ditotediashvili's avatar
      ditotediashvili
      Explorer | Level 3
      5 years ago

      Hello I tried many ways but do not work 
      1. when I upload without zipping, it only see the original photo not the DNG file, I mean edited in lightroom. 
      2. when I upload zipped it shows me that messige


      I tried with Mac and with PC as well but there is no solution. 
      Plase explain me why is this happening? 

      • ditotediashvili's avatar
        ditotediashvili
        Explorer | Level 3
        5 years ago

        Please Help me ASAP! 

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