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Forum Discussion
I can't upload DNG files. Can you help?
Hello, can anyone help me ? I want to upload DNG files for mobile Lightroom but it does not work with Dropbox. The same files I sent via mail and it works. Please help me!
Lusil
Dropbox Staff
Dropbox StaffHey there ditotediashvili, thanks for reaching out to us on the Dropbox Community.
I'd be happy to help look into this with you, however, I'll need a few more details to make sure I have a better understanding of what you're seeing. For example:
- Where are you uploading from? Are you using the website or the mobile app?
- Are you getting any error messages? If so, could you send me a screenshot (without any personal info)?
- How large are the files you're trying to add?
Looking forward to hearing back from you!
- Hello, I am uploading from notebook, the files are about 20-30 mb each. In total 6 file. I tried to upload directly and I tried also with zipped but still can not. I tried and send these files via mail and it works but I have to upload on dropbox. This is the lightroom presets for sale.
- Lusil
If you're doing this via the website, have you tried uploading them from a different browser?
If you're still having trouble, could you send me a screenshot (without any personal info included) of the error message you're getting?
Looking forward to hearing back from you, ditotediashvili!
Hello I tried many ways but do not work
1. when I upload without zipping, it only see the original photo not the DNG file, I mean edited in lightroom.
2. when I upload zipped it shows me that messige
I tried with Mac and with PC as well but there is no solution.
Plase explain me why is this happening?
