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ditotediashvili's avatar
ditotediashvili
Explorer | Level 3
5 years ago

I can't upload DNG files. Can you help?

Hello, can anyone help me ?  I want to upload DNG files for mobile Lightroom but it does not work with Dropbox.  The same files I sent via mail and it works.  Please help me! 
Error Messages
Sync
upload
ditotediashvili's avatar
ditotediashvili
Explorer | Level 3
Hello, I am uploading from notebook, the files are about 20-30 mb each. In total 6 file. I tried to upload directly and I tried also with zipped but still can not. I tried and send these files via mail and it works but I have to upload on dropbox. This is the lightroom presets for sale.
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago

If you're doing this via the website, have you tried uploading them from a different browser? 

 

If you're still having trouble, could you send me a screenshot (without any personal info included) of the error message you're getting? 

 

Looking forward to hearing back from you, ditotediashvili!

  • ditotediashvili's avatar
    ditotediashvili
    Explorer | Level 3
    5 years ago

    Hello I tried many ways but do not work 
    1. when I upload without zipping, it only see the original photo not the DNG file, I mean edited in lightroom. 
    2. when I upload zipped it shows me that messige


    I tried with Mac and with PC as well but there is no solution. 
    Plase explain me why is this happening? 

    • ditotediashvili's avatar
      ditotediashvili
      Explorer | Level 3
      5 years ago

      Please Help me ASAP! 

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Thanks for the screenshot, ditotediashvili!

         

        From what I can see, the file is uploaded on your Dropbox account, but it's having trouble being previewed. 

         

        Out of curiosity, are you able to download it and preview it from your computer or mobile?

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