We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Michael Dragon's avatar
Michael Dragon
New member | Level 2
6 months ago

I can access my files on the mobile app, but not my PC

I'm able to view my Dropbox folders and files on my cell phone.  Unable to view folders and files (other than 2 videos) on my pc.  One of the key purposes of dropbox is storing and accessing data, right?  Not sure why I'm having this problem.  Hmm  Appreciate any support you might be able to offer.

 

 

Desktop
Mobile
Sync
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    6 months ago

    You are almost certainly using 2 different accounts OR Dropbox isnt running on your computer. 

     

    A simple way to test that is to add a file on your mobile - does it appear on the computer and same other way. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!