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Forum Discussion
How to get rid of the red circle on the dropbox icon in my menu bar? Mac desktop app.
Whenever someone comments on a shared file in dropbox, I get a red circle on the dropbox icon in the menu bar. This interrupts my workflow and I have to get rid of this feature if I want to get any work done on my computer.
I have turned off all notifications on Dropbox app and on my system preferences, but the red circle still appears. I think this is bad software development practice to circumvent system preferences (which allow you to choose which applications can show the badge app icon) by putting the red number in the menu bar (which the user has no control over).
I have now spent significant amount of time trying to find a solution to this, but I'm starting to fear it is impossible. I wish I had not updated dropbox, I have lost so much working time because of the update that introduced this red circle.
Has anyone found a way to permanently disable the red circle or to hide the dropbox icon from the menu bar completely? Is there a way to request this feature (or rather file a bug report, I can't believe the circle is there on purpose when notifications are turned off) from the dropbox dev team?
I have the same issue. For two months now there's a red circle with a 1. I've checked so many times, every single option in the menu and there's nothing. I've restarted, reinstalled and nothing gets that. This is so frustrating.
- Megan
Dropbox Staff
Hey Itint, happy Thursday!
Have you made sure that your notifications are all caught up when clicking on the Dropbox icon?
Also, what is your app's syncing status?
Let me know!Just an update for anyone else with this issue:
I emailed back and forth with Dropbox about this issue in 2020, sent them a couple of screenshots after they requested them, got the latest version of Dropbox, reinstalled it again after request and what not, and after countless emails, I finally got a reply that said:
"After further investigation, it appears that turning off comments is only available to business customers. Since you are on a basic account, this option would not be available."
Anyway, I switched to Google Drive whenever I need to share files that other people comment on. I don't recommend trying to get the bug fixed, I wasted quite some time on that already. If the email support doesn't know the difference between "turning off comments" and "turning off notifications", I think there's no hope.I wonder whether business users are indeed able to turn off notifications, including the red circle. At least it's not an advertised feature.
Hi! Thanks for the quick reply, really appreciated!
It happens when someone comments on a shared pdf, see screenshot:- Lusil
Just to have a better visual of it, could you send me a screenshot showing your notification settings in your desktop app and your system preferences?
If you have any trouble attaching an image in your next reply, just send it to me as a shared link, instead.
