Dropbox will meet the requirements of the GDPR by May 25, 2018 as required across all its services, including Dropbox Basic, Plus, Professional, and Business.
You can read about our GDPR preparation, as well as our approach to safeguarding your data at our GDPR guidance center.
As somebody in the UK the biggest thing you need to make sure is that the end users whos data is being stored is aware of it being stored AND that it is stored outside of the EU. Same goes if they email things in they need to know where those email servers are (e.g. Office365 = USA etc.).
The information given here confuses me. Your product support told me I need to upgrade from a personal account to a business account to comply with the GDPR and have the proper agreement in place. Can you please clarify if this is indeed necessary? We share sensitive data with hundreds partners, most of whom are very small (one person) businesses. I need to know if their free or personal accounts will be compliant to the GDPR.
It depends who you need Dropbox to be doing in order for you to decide if it is compliant or not. Dropbox on its own IS compliant because of how the data is stored etc. But, if you deem you need additional controls (maybe access logs etc.) then you will need a higher package than a Free or Personal account.
I am involved in a similar charity organisation. I am concerned about the location of the files I hace containing personal information. From the ICO website I note the following
"At a glance
The GDPR imposes restrictions on the transfer of personal data outside the European Union, to third countries or international organisations.
These restrictions are in place to ensure that the level of protection of individuals afforded by the GDPR is not undermined.
In brief When can personal data be transferred outside the European Union?
Personal data may only be transferred outside of the EU in compliance with the conditions for transfer set out in Chapter V of the GDPR."
I currently store client information I work on via my Dropbox Plus account. Please would you confirm that Dropbox Plus meets the GDPR criteria that everyone is rushing to comply with at the moment? I understand that Dropbox Business is, but it is not expressly stated that my files in the Plus account would be treated in the same secure way. I do not need a Business account as the Plus account serves my needs.
Please would you confirm that the data storage services you offer on Dropbox Plus comply with the EU/US Privacy Shield?
Dropbox IS GDPR compliant, but, like most of this stuff its based upon your own Risk Assessments.
I am using Dropbox to store information on my business (swim school enrolments, first aid course records and employee information) and have been told as long as I am clear with the customers and clients where and how I store it that is fine. It is the same with emails (think Office365/Hotmail or Gmail) as you'll never get them to send you a personal contract of compliance. There has to be a bit of common sense applied to things.
My legal and HR teams are quite happy with the continued use of Dropbox based upon its updated Safe Harbour compliance and, as I said above, informing people what I do with their data.
I run a small dance school and just want to share files with the parents of the students. None of it passes on personal data. BUT sharing files means that everyone can see everyone elses email address. Is there a way to turn this off? I sure can't find a way and I am pretty sure that will make it non GDPR compliant for me.
Are there other systems than Dropbox that file sharing can take place?
I’d happily reply to your question meldud60 & send you an alternative that may be helpful, welcome to the Dropbox Community!
Your statement above is right(i.e. members can see each other inside the share), if all parents are invited in the same shared folder. That can be bypassed if you send them a view-only downloadable shared link instead, that will let them see certain content that you’d like to share with them & they won’t need a Dropbox account to access it.
Alternatively, you can re-arrange your folder structure & share a separate folder with each parent, so that email addresses are visible only to you.
I hope that this is helpful & please do keep me updated on how these suggestions work for you in your next post here. Thanks!
I'm really confused about all that GDPR stuff...Dropbox said they comply, but for any other big site I have a full cookie consent - not just telling me that if I continue using the site I agree with everything! I have specifically to agree - for example I may choose I don't want to be tracked by pixels, analytics and so on, but to accept only cookies, needed for site functionality.
Then, when I login my account I don't have any GDPR agreement to accept, nothing!
I can't see where to manage what information I allow to be shared?
Could you someone explain this, maybe from Dropbox stuff....
Yes it is confusing, but cookies is a seperate issue from what is discussed here. Yes Dropbox should warn you if they use them but if they don't, that is their responsibility.
But if you run a business and you store personal data on a platform such as Dropbox, you need a Data Processing Agreement. Dropbox apprently likes its large customers better than the small ones, as they only offer it if you take a Business Account with a minimum of 3 users. So everybody else should move the personal data away from Dropbox, else your company does not comply with de GDPR.
Yes, Dropbox states that they comply to the regulations, what they mean is that if you are a private customer they comply. But if you are a small business users and you can't afford to buy a Business Account with 3 users for 30 euro a month, then Dropbox free and Personal accounts don't comply.
From what I understand my business account will need to sign a DPA with Dropbox to fullfill the new GDPR-legislation? Other platforms such as MailChimp has made this easy, but I can not find any information about signing this agreement on this site?
I´d like to raise the question regarding the accessibility to DropBox' EU/EES servers for really small businesses, like one person. As I understand it DB has made it possible for 10-licens business to use this option. But...
When will professional one person/licens users be able to use DropBox in a legal way when conducting business within the EU/EES with regards to GDPR?
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GDPR Compliance for Personal / Free Accounts","moderationData":{"__ref":"ModerationData:moderation_data:275045"},"body":"
Dropbox will meet the requirements of the GDPR by May 25, 2018 as required across all its services, including Dropbox Basic, Plus, Professional, and Business.
\n
\n
You can read about our GDPR preparation, as well as our approach to safeguarding your data at our GDPR guidance center.
Dropbox will meet the requirements of the GDPR by May 25, 2018 as required across all its services, including Dropbox Basic, Plus, Professional, and Business.
\n
\n
You can read about our GDPR preparation, as well as our approach to safeguarding your data at our GDPR guidance center.
\n
\n
I hope this helps!
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:275045_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:275080":{"__typename":"ModerationData","id":"moderation_data:275080","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:275080":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:1972"},"id":"message:275080","revisionNum":1,"uid":275080,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:275045"},"conversation":{"__ref":"Conversation:conversation:275027"},"subject":"Re: GDPR Compliance for Personal / Free Accounts","moderationData":{"__ref":"ModerationData:moderation_data:275080"},"body":"Hi Tom
As somebody in the UK the biggest thing you need to make sure is that the end users whos data is being stored is aware of it being stored AND that it is stored outside of the EU. Same goes if they email things in they need to know where those email servers are (e.g. Office365 = USA etc.).","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"repliesCount":0,"postTime":"2018-05-04T10:26:41.456-07:00","lastPublishTime":"2018-05-04T10:26:41.456-07:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":23039},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:275027/message:275080","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"203","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"307","rawBody":"Hi Tom
As somebody in the UK the biggest thing you need to make sure is that the end users whos data is being stored is aware of it being stored AND that it is stored outside of the EU. Same goes if they email things in they need to know where those email servers are (e.g. Office365 = USA etc.). ","timeToRead":1,"currentRevision":{"__ref":"Revision:revision:275080_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Rank:rank:42":{"__typename":"Rank","id":"rank:42","position":25,"name":"Helpful | Level 7","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:682904":{"__typename":"User","id":"user:682904","uid":682904,"login":"aukevn","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-05-19T03:36:40.386-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-2.svg?time=0"},"rank":{"__ref":"Rank:rank:42"},"entityType":"USER","eventPath":"community:mxpez29397/user:682904"},"ModerationData:moderation_data:276918":{"__typename":"ModerationData","id":"moderation_data:276918","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:276918":{"__typename":"ForumReplyMessage","uid":276918,"id":"message:276918","revisionNum":1,"author":{"__ref":"User:user:682904"},"readOnly":false,"repliesCount":38,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:275045"},"conversation":{"__ref":"Conversation:conversation:275027"},"subject":"Re: GDPR Compliance for Personal / Free Accounts","moderationData":{"__ref":"ModerationData:moderation_data:276918"},"body":"
Hi Norah,
The information given here confuses me. Your product support told me I need to upgrade from a personal account to a business account to comply with the GDPR and have the proper agreement in place. Can you please clarify if this is indeed necessary? We share sensitive data with hundreds partners, most of whom are very small (one person) businesses. I need to know if their free or personal accounts will be compliant to the GDPR.
The information given here confuses me. Your product support told me I need to upgrade from a personal account to a business account to comply with the GDPR and have the proper agreement in place. Can you please clarify if this is indeed necessary? We share sensitive data with hundreds partners, most of whom are very small (one person) businesses. I need to know if their free or personal accounts will be compliant to the GDPR.
Kind regards,
Auke
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:276918_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:276923":{"__typename":"ModerationData","id":"moderation_data:276923","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:276923":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1972"},"id":"message:276923","revisionNum":1,"uid":276923,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:276918"},"conversation":{"__ref":"Conversation:conversation:275027"},"subject":"Re: GDPR Compliance for Personal / Free Accounts","moderationData":{"__ref":"ModerationData:moderation_data:276923"},"body":"Have you read the links supplied Aukevn?
It depends who you need Dropbox to be doing in order for you to decide if it is compliant or not. Dropbox on its own IS compliant because of how the data is stored etc. But, if you deem you need additional controls (maybe access logs etc.) then you will need a higher package than a Free or Personal account.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":37,"postTime":"2018-05-19T06:17:29.315-07:00","lastPublishTime":"2018-05-19T06:17:29.315-07:00","metrics":{"__typename":"MessageMetrics","views":17504},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:275027/message:276923","readOnly":false,"editFrozen":false,"body@stringLength":"360","rawBody":"Have you read the links supplied Aukevn?
It depends who you need Dropbox to be doing in order for you to decide if it is compliant or not. Dropbox on its own IS compliant because of how the data is stored etc. But, if you deem you need additional controls (maybe access logs etc.) then you will need a higher package than a Free or Personal account. ","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:276923_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"User:user:685561":{"__typename":"User","id":"user:685561","uid":685561,"login":"SouthHams","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-05-23T13:02:27.893-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-2.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"entityType":"USER","eventPath":"community:mxpez29397/user:685561"},"ModerationData:moderation_data:277483":{"__typename":"ModerationData","id":"moderation_data:277483","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:277483":{"__typename":"ForumReplyMessage","uid":277483,"id":"message:277483","revisionNum":1,"author":{"__ref":"User:user:685561"},"readOnly":false,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:275045"},"conversation":{"__ref":"Conversation:conversation:275027"},"subject":"Re: GDPR Compliance for Personal / Free Accounts","moderationData":{"__ref":"ModerationData:moderation_data:277483"},"body":"
I am involved in a similar charity organisation. I am concerned about the location of the files I hace containing personal information. From the ICO website I note the following
\"At a glance
The GDPR imposes restrictions on the transfer of personal data outside the European Union, to third countries or international organisations.
These restrictions are in place to ensure that the level of protection of individuals afforded by the GDPR is not undermined.
In brief When can personal data be transferred outside the European Union?
Personal data may only be transferred outside of the EU in compliance with the conditions for transfer set out in Chapter V of the GDPR.\"
I am involved in a similar charity organisation. I am concerned about the location of the files I hace containing personal information. From the ICO website I note the following
\"At a glance
The GDPR imposes restrictions on the transfer of personal data outside the European Union, to third countries or international organisations.
These restrictions are in place to ensure that the level of protection of individuals afforded by the GDPR is not undermined.
In brief When can personal data be transferred outside the European Union?
Personal data may only be transferred outside of the EU in compliance with the conditions for transfer set out in Chapter V of the GDPR.\"
Could you give guidance Please
SouthHams
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:277483_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:277485":{"__typename":"ModerationData","id":"moderation_data:277485","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:277485":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:682904"},"id":"message:277485","revisionNum":1,"uid":277485,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:277483"},"conversation":{"__ref":"Conversation:conversation:275027"},"subject":"Re: GDPR Compliance for Personal / Free Accounts","moderationData":{"__ref":"ModerationData:moderation_data:277485"},"body":"
Our legal advisor tells us storing outside the US is not the issue, as long as they comply with the GDPR and provide a DPA
Our legal advisor tells us storing outside the US is not the issue, as long as they comply with the GDPR and provide a DPA
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:277485_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:683507":{"__typename":"User","id":"user:683507","uid":683507,"login":"AnitaP","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-05-20T13:41:07.818-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-9.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"entityType":"USER","eventPath":"community:mxpez29397/user:683507"},"ModerationData:moderation_data:277038":{"__typename":"ModerationData","id":"moderation_data:277038","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:277038":{"__typename":"ForumReplyMessage","uid":277038,"id":"message:277038","revisionNum":2,"author":{"__ref":"User:user:683507"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumTopicMessage:message:275027"},"conversation":{"__ref":"Conversation:conversation:275027"},"subject":"Re: GDPR Compliance for Personal / Free Accounts","moderationData":{"__ref":"ModerationData:moderation_data:277038"},"body":"
Hi
I currently store client information I work on via my Dropbox Plus account. Please would you confirm that Dropbox Plus meets the GDPR criteria that everyone is rushing to comply with at the moment? I understand that Dropbox Business is, but it is not expressly stated that my files in the Plus account would be treated in the same secure way. I do not need a Business account as the Plus account serves my needs.
Please would you confirm that the data storage services you offer on Dropbox Plus comply with the EU/US Privacy Shield?
I currently store client information I work on via my Dropbox Plus account. Please would you confirm that Dropbox Plus meets the GDPR criteria that everyone is rushing to comply with at the moment? I understand that Dropbox Business is, but it is not expressly stated that my files in the Plus account would be treated in the same secure way. I do not need a Business account as the Plus account serves my needs.
Please would you confirm that the data storage services you offer on Dropbox Plus comply with the EU/US Privacy Shield?
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:277038_2"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:277039":{"__typename":"ModerationData","id":"moderation_data:277039","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:277039":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1972"},"id":"message:277039","revisionNum":1,"uid":277039,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:277038"},"conversation":{"__ref":"Conversation:conversation:275027"},"subject":"Re: GDPR Compliance for Personal / Free Accounts","moderationData":{"__ref":"ModerationData:moderation_data:277039"},"body":"Hi Anita
Dropbox IS GDPR compliant, but, like most of this stuff its based upon your own Risk Assessments.
I am using Dropbox to store information on my business (swim school enrolments, first aid course records and employee information) and have been told as long as I am clear with the customers and clients where and how I store it that is fine. It is the same with emails (think Office365/Hotmail or Gmail) as you'll never get them to send you a personal contract of compliance. There has to be a bit of common sense applied to things.
My legal and HR teams are quite happy with the continued use of Dropbox based upon its updated Safe Harbour compliance and, as I said above, informing people what I do with their data.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"repliesCount":0,"postTime":"2018-05-20T14:05:16.205-07:00","lastPublishTime":"2018-05-20T14:05:16.205-07:00","metrics":{"__typename":"MessageMetrics","views":9206},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:275027/message:277039","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"1053","rawBody":"Hi Anita
Dropbox IS GDPR compliant, but, like most of this stuff its based upon your own Risk Assessments.
I am using Dropbox to store information on my business (swim school enrolments, first aid course records and employee information) and have been told as long as I am clear with the customers and clients where and how I store it that is fine. It is the same with emails (think Office365/Hotmail or Gmail) as you'll never get them to send you a personal contract of compliance. There has to be a bit of common sense applied to things.
My legal and HR teams are quite happy with the continued use of Dropbox based upon its updated Safe Harbour compliance and, as I said above, informing people what I do with their data. ","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:277039_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:687561":{"__typename":"User","id":"user:687561","uid":687561,"login":"Persondatakonsu","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-05-27T05:00:33.254-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-8.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"entityType":"USER","eventPath":"community:mxpez29397/user:687561"},"ModerationData:moderation_data:277880":{"__typename":"ModerationData","id":"moderation_data:277880","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:277880":{"__typename":"ForumReplyMessage","uid":277880,"id":"message:277880","revisionNum":1,"author":{"__ref":"User:user:687561"},"readOnly":false,"repliesCount":5,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumTopicMessage:message:275027"},"conversation":{"__ref":"Conversation:conversation:275027"},"subject":"Re: GDPR Compliance for Personal / Free Accounts","moderationData":{"__ref":"ModerationData:moderation_data:277880"},"body":"
Hello
I can't see if you have answered this before:
In our organisation we use DropBox to store personal information (ordinary and more sensitive information).
I think that with should have a DPA with DropBox in order to assure compliance with the GDPR?
In our organisation we use DropBox to store personal information (ordinary and more sensitive information).
I think that with should have a DPA with DropBox in order to assure compliance with the GDPR?
I hope to get an answer asap.
Br
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","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:277883_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"User:user:689484":{"__typename":"User","id":"user:689484","uid":689484,"login":"meldud60","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-05-30T10:22:23.541-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-8.svg?time=0"},"rank":{"__ref":"Rank:rank:46"},"entityType":"USER","eventPath":"community:mxpez29397/user:689484"},"ModerationData:moderation_data:278291":{"__typename":"ModerationData","id":"moderation_data:278291","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:330246":{"__typename":"User","id":"user:330246","uid":330246,"login":"Jane","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-12-02T02:31:15.308-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0zMzAyNDYtNjA5OGkyNTA4MEQ2QjA4QTk0RjQ3"},"rank":{"__ref":"Rank:rank:26"},"entityType":"USER","eventPath":"community:mxpez29397/user:330246"},"ForumReplyMessage:message:278291":{"__typename":"ForumReplyMessage","uid":278291,"id":"message:278291","revisionNum":1,"author":{"__ref":"User:user:689484"},"readOnly":false,"repliesCount":3,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:277880"},"conversation":{"__ref":"Conversation:conversation:275027"},"subject":"Re: GDPR Compliance for Personal / Free Accounts","moderationData":{"__ref":"ModerationData:moderation_data:278291"},"body":"
I run a small dance school and just want to share files with the parents of the students. None of it passes on personal data. BUT sharing files means that everyone can see everyone elses email address. Is there a way to turn this off? I sure can't find a way and I am pretty sure that will make it non GDPR compliant for me.
Are there other systems than Dropbox that file sharing can take place?
I run a small dance school and just want to share files with the parents of the students. None of it passes on personal data. BUT sharing files means that everyone can see everyone elses email address. Is there a way to turn this off? I sure can't find a way and I am pretty sure that will make it non GDPR compliant for me.
Are there other systems than Dropbox that file sharing can take place?
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:278291_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:278381":{"__typename":"ModerationData","id":"moderation_data:278381","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:278381":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:330246"},"id":"message:278381","revisionNum":3,"uid":278381,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:278291"},"conversation":{"__ref":"Conversation:conversation:275027"},"subject":"Re: GDPR Compliance for Personal / Free Accounts","moderationData":{"__ref":"ModerationData:moderation_data:278381"},"body":"
I’d happily reply to your question meldud60 & send you an alternative that may be helpful, welcome to the Dropbox Community!
\n
\n
Your statement above is right(i.e. members can see each other inside the share), if all parents are invited in the same shared folder. That can be bypassed if you send them a view-only downloadable shared link instead, that will let them see certain content that you’d like to share with them & they won’t need a Dropbox account to access it.
\n
\n
Alternatively, you can re-arrange your folder structure & share a separate folder with each parent, so that email addresses are visible only to you.
\n
\n
I hope that this is helpful & please do keep me updated on how these suggestions work for you in your next post here. Thanks!
I’d happily reply to your question meldud60 & send you an alternative that may be helpful, welcome to the Dropbox Community!
\n
\n
Your statement above is right(i.e. members can see each other inside the share), if all parents are invited in the same shared folder. That can be bypassed if you send them a view-only downloadable shared link instead, that will let them see certain content that you’d like to share with them & they won’t need a Dropbox account to access it.
\n
\n
Alternatively, you can re-arrange your folder structure & share a separate folder with each parent, so that email addresses are visible only to you.
\n
\n
I hope that this is helpful & please do keep me updated on how these suggestions work for you in your next post here. Thanks!
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:278381_3"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Rank:rank:43":{"__typename":"Rank","id":"rank:43","position":26,"name":"Helpful | Level 6","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:466984":{"__typename":"User","id":"user:466984","uid":466984,"login":"BradJohnson","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-08-20T02:33:49.465-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-9.svg?time=0"},"rank":{"__ref":"Rank:rank:43"},"entityType":"USER","eventPath":"community:mxpez29397/user:466984"},"ModerationData:moderation_data:278410":{"__typename":"ModerationData","id":"moderation_data:278410","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:278410":{"__typename":"ForumReplyMessage","uid":278410,"id":"message:278410","revisionNum":1,"author":{"__ref":"User:user:466984"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumTopicMessage:message:275027"},"conversation":{"__ref":"Conversation:conversation:275027"},"subject":"Re: GDPR Compliance for Personal / Free Accounts","moderationData":{"__ref":"ModerationData:moderation_data:278410"},"body":"
I'm really confused about all that GDPR stuff...Dropbox said they comply, but for any other big site I have a full cookie consent - not just telling me that if I continue using the site I agree with everything! I have specifically to agree - for example I may choose I don't want to be tracked by pixels, analytics and so on, but to accept only cookies, needed for site functionality.
\n
\n
Then, when I login my account I don't have any GDPR agreement to accept, nothing!
\n
\n
I can't see where to manage what information I allow to be shared?
\n
\n
Could you someone explain this, maybe from Dropbox stuff....
I'm really confused about all that GDPR stuff...Dropbox said they comply, but for any other big site I have a full cookie consent - not just telling me that if I continue using the site I agree with everything! I have specifically to agree - for example I may choose I don't want to be tracked by pixels, analytics and so on, but to accept only cookies, needed for site functionality.
\n
\n
Then, when I login my account I don't have any GDPR agreement to accept, nothing!
\n
\n
I can't see where to manage what information I allow to be shared?
\n
\n
Could you someone explain this, maybe from Dropbox stuff....
\n
\n
\n
Thanks!
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:278410_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:278413":{"__typename":"ModerationData","id":"moderation_data:278413","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:278413":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:682904"},"id":"message:278413","revisionNum":1,"uid":278413,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:278410"},"conversation":{"__ref":"Conversation:conversation:275027"},"subject":"Re: GDPR Compliance for Personal / Free Accounts","moderationData":{"__ref":"ModerationData:moderation_data:278413"},"body":"
Yes it is confusing, but cookies is a seperate issue from what is discussed here. Yes Dropbox should warn you if they use them but if they don't, that is their responsibility.
\n
But if you run a business and you store personal data on a platform such as Dropbox, you need a Data Processing Agreement. Dropbox apprently likes its large customers better than the small ones, as they only offer it if you take a Business Account with a minimum of 3 users. So everybody else should move the personal data away from Dropbox, else your company does not comply with de GDPR.
\n
\n
Yes, Dropbox states that they comply to the regulations, what they mean is that if you are a private customer they comply. But if you are a small business users and you can't afford to buy a Business Account with 3 users for 30 euro a month, then Dropbox free and Personal accounts don't comply.
Yes it is confusing, but cookies is a seperate issue from what is discussed here. Yes Dropbox should warn you if they use them but if they don't, that is their responsibility.
\n
But if you run a business and you store personal data on a platform such as Dropbox, you need a Data Processing Agreement. Dropbox apprently likes its large customers better than the small ones, as they only offer it if you take a Business Account with a minimum of 3 users. So everybody else should move the personal data away from Dropbox, else your company does not comply with de GDPR.
\n
\n
Yes, Dropbox states that they comply to the regulations, what they mean is that if you are a private customer they comply. But if you are a small business users and you can't afford to buy a Business Account with 3 users for 30 euro a month, then Dropbox free and Personal accounts don't comply.
\n
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From what I understand my business account will need to sign a DPA with Dropbox to fullfill the new GDPR-legislation? Other platforms such as MailChimp has made this easy, but I can not find any information about signing this agreement on this site?
From what I understand my business account will need to sign a DPA with Dropbox to fullfill the new GDPR-legislation? Other platforms such as MailChimp has made this easy, but I can not find any information about signing this agreement on this site?
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You'll want to contact Dropbox Business Support. The options for doing so can be found in your Admin console under Help, or you can open a ticket.
Replies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users).
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:279199_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:279951":{"__typename":"ModerationData","id":"moderation_data:279951","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:279951":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4"},"id":"message:279951","revisionNum":1,"uid":279951,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:279199"},"conversation":{"__ref":"Conversation:conversation:275027"},"subject":"Re: GDPR Compliance for Personal / Free Accounts","moderationData":{"__ref":"ModerationData:moderation_data:279951"},"body":"Hi all
Thank you","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"repliesCount":5,"postTime":"2018-06-11T13:27:07.227-07:00","lastPublishTime":"2018-06-11T13:27:07.227-07:00","metrics":{"__typename":"MessageMetrics","views":3846},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:275027/message:279951","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"374","rawBody":"Hi all
Thank you","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:279951_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:1554293":{"__typename":"User","id":"user:1554293","uid":1554293,"login":"Thomas Riesler SFF","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-07-04T05:18:22.477-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-11.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"entityType":"USER","eventPath":"community:mxpez29397/user:1554293"},"ModerationData:moderation_data:607334":{"__typename":"ModerationData","id":"moderation_data:607334","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:607334":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1554293"},"id":"message:607334","revisionNum":1,"uid":607334,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumTopicMessage:message:275027"},"conversation":{"__ref":"Conversation:conversation:275027"},"subject":"Re: GDPR Compliance for Personal / Free Accounts","moderationData":{"__ref":"ModerationData:moderation_data:607334"},"body":"
Hi,
I´d like to raise the question regarding the accessibility to DropBox' EU/EES servers for really small businesses, like one person. As I understand it DB has made it possible for 10-licens business to use this option. But...
When will professional one person/licens users be able to use DropBox in a legal way when conducting business within the EU/EES with regards to GDPR?
I´d like to raise the question regarding the accessibility to DropBox' EU/EES servers for really small businesses, like one person. As I understand it DB has made it possible for 10-licens business to use this option. But...
When will professional one person/licens users be able to use DropBox in a legal way when conducting business within the EU/EES with regards to GDPR?
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NorahDropbox Staff
Super User II
Hi Tom
