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Forum Discussion

Elyse22's avatar
Elyse22
Explorer | Level 3
12 months ago

Files stuck uploading in queue on the website.

Hi! This is a new issue I'm having that just started randomly! 

 

I use dropbox through safari on my MacBook! I have WAV audio files downloaded onto my computer that I used to be able to just drag and drop into a Dropbox folder. They would take a few minutes to upload depending on file size but it always went smoothly! Now all of a sudden, the last few times I've gone to upload files they stay in the "in queue" status in the upload box. Never moving, never uploading! Help please!

Sync
upload
Web
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hi Elyse22! Thanks for letting us know about this here.

     

    What’s the approximate size of these last .wav files you mention? Are you uploading them all at once, or one by one? 

     

    Have you noticed the same behavior via different browsers on your computer? 

     

    Can you try to upload another type of file (a document, for example), and let me know what happens?

     

    Give me a nudge, when you’ve got more updates.

    • Elyse22's avatar
      Elyse22
      Explorer | Level 3
      12 months ago

      Hi! I just tried a small jpg file and same thing! It just says "in queue" but then never starts uploading! This is definitely a new issue. It used to work seamlessly on my safari and then all of a sudden last week this started!

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Hmm, I see. Did you also try this out via a different browser, and it didn’t make a difference?

  • AFramePhotos's avatar
    AFramePhotos
    New member | Level 2
    8 months ago

    I'm having the same issue. I have never had this happen. I was able to upload all but 4 of my files. The last 4 have been "in the queue" for an hour now. Did you happen to find a solution? Thanks!

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Sorry to hear that, AFramePhotos.

       

      Have you tried uploading your files using a different browser or a private browsing/incognito window, to see if you get a different behavior?

      • smangle2001's avatar
        smangle2001
        New member | Level 2
        8 months ago

        I'm having the same issue on my ipad.  I have the Dropbox app opened and am importing many pictures and videos.  It has done 530 of 601.  I just imported some new ones and they processed but not these other ones....help!  I have 2TB of storage, so I am not out of space yet 🙂

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