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Helpful | Level 6

5 years ago

Files failing to save in Dropbox

I keep having this problem. I'll be working on a document or powerpoint and try to save it in Dropbox, and it just...won't save.

It doesn't seem to happen if it's a document that was already saved in Dropbox, and I am updating it. It only happens when I try to save a brand new document, or when I try to save a document under a new name (which basically makes it a brand new document). I'll do "save as," set it to save in a Dropbox folder, and title the document 5M.docx, and it sets to work doing that...and then it just reverts back to being an untitled document, and when I look in the folder, the document is not saved in there.

This is obviously a huge problem--I've lost work to this several times.

This never happens except when I'm trying to save in my Dropbox folder--it's definitely specific to Dropbox. It doesn't do this every time I try to save something to Dropbox, but it does it a decent percentage of the time. When it happens, I have to save the **bleep** document on my desktop instead, and then drag it into the Dropbox folder, which works fine.

I haven't been able to find anyone else talking about this problem! Does anyone know what is going on and how I can get this to stop happening?

36 Replies

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Lusil
Dropbox Staff
5 years ago
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Hi there qualiyah, thanks for reaching out to us and sorry to hear about your frustration.

I'd be happy to help look into this with you, I'll just need a bit more info. For example:

Does this happen to specific file types or any file?

Do you get the same experience if the desktop app isn't running?

What does the file's version history show online?

Keep me posted!
- qualiyah
  Helpful | Level 6
  5 years ago
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  1) It's happened to me with .docx files and with .pptx files, and I think also with .pdf files. And those are about the only three kinds I use. So I don't think file format affects the problem.
  2) I'm not sure whether I get this experience if the Desktop isn't running. Because I have to switch computers regularly, it's really important for me to leave the app running, so I haven't been able to check.
  3) Just now, I had a document I wanted to save as "Summative assn answer key" but right after trying to save it in the relevant dropbox folder, its title reverted to "Document2", which doesn't happen when you successfully save a document under a new title. When I look in the folder, there *is* a document there titled "Summative assn answer key", but it's 0 bytes, and when I open it, it's just a blank page. (The document I was trying to save was not blank!) If I look at that file in "Version history," it shows it as having been created at the appropriate time, but as being 0 bytes.
  
  I tried several times in a row to save the document in dropbox, with the same result each time. When I then attempt to save it on my Desktop, it saves properly with no problems.
  
  I'm not sure what it shows in "Version history" when what I've tried to do is to save a document under a new title--that hasn't happened in a couple of days so I haven't been able to check.
  - Walter
    Dropbox Staff
    5 years ago
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    Hi qualiyah; sorry to jump in here.
    
    I just wanted to mention that if you bump into this issue again, you may need to reinstall our desktop app on the affected devices.
    
    If that won't help improve matters, you can also re-install the 3rd party app(s) you use to edit those files.
    
    Let us know of any updates and have a lovely weekend in the meantime.
lesliepratch
Explorer | Level 4
5 years ago
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I have the same problem and Dropbox isn't helping to resolve it. I first noticed it yesterday.
- Lusil
  Dropbox Staff
  5 years ago
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  Hey bropdox, if a temp file appears, it sounds like something else is interacting with the file, which could point to a third party app.
  
  Could you try closing any software that could be doing this, like an antivirus or a security app?
  
  Also, lesliepratch, thanks for joining us here.
  
  Could you also check if this issue persists if you stop the desktop app from running?
  
  If it does, have a look at what I mention earlier on in this post and let me know how it goes. Thanks!
  - lesliepratch
    Explorer | Level 4
    5 years ago
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    Does "stop the desktop app from working" mean sign out of dropbox?

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I keep having this problem. I'll be working on a document or powerpoint and try to save it in Dropbox, and it just...won't save.

It doesn't seem to happen if it's a document that was already saved in Dropbox, and I am updating it. It only happens when I try to save a brand new document, or when I try to save a document under a new name (which basically makes it a brand new document). I'll do \"save as,\" set it to save in a Dropbox folder, and title the document 5M.docx, and it sets to work doing that...and then it just reverts back to being an untitled document, and when I look in the folder, the document is not saved in there.

This is obviously a huge problem--I've lost work to this several times.

I haven't been able to find anyone else talking about this problem! Does anyone know what is going on and how I can get this to stop happening?

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I keep having this problem. I'll be working on a document or powerpoint and try to save it in Dropbox, and it just...won't save.

It doesn't seem to happen if it's a document that was already saved in Dropbox, and I am updating it. It only happens when I try to save a brand new document, or when I try to save a document under a new name (which basically makes it a brand new document). I'll do \"save as,\" set it to save in a Dropbox folder, and title the document 5M.docx, and it sets to work doing that...and then it just reverts back to being an untitled document, and when I look in the folder, the document is not saved in there.

This is obviously a huge problem--I've lost work to this several times.

I haven't been able to find anyone else talking about this problem! Does anyone know what is going on and how I can get this to stop happening?

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Hi there qualiyah, thanks for reaching out to us and sorry to hear about your frustration.

\n\n

I'd be happy to help look into this with you, I'll just need a bit more info. For example:

\n\n

Does this happen to specific file types or any file?
Do you get the same experience if the desktop app isn't running?
What does the file's version history show online?

\n\n

Keep me posted!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2020-09-22T01:00:16.882-07:00","lastPublishTime":"2020-09-22T01:00:16.882-07:00","metrics":{"__typename":"MessageMetrics","views":5924},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:455188/message:455223","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDQ1NjA5MSw0NTYwOTE","node":{"__ref":"ForumReplyMessage:message:456091"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"788","rawBody":"

Hi there , thanks for reaching out to us and sorry to hear about your frustration.

\n\n

I'd be happy to help look into this with you, I'll just need a bit more info. For example:

\n\n

Does this happen to specific file types or any file?
Do you get the same experience if the desktop app isn't running?
What does the file's version history show online?

\n\n

Keep me posted!

1) It's happened to me with .docx files and with .pptx files, and I think also with .pdf files. And those are about the only three kinds I use. So I don't think file format affects the problem.

2) I'm not sure whether I get this experience if the Desktop isn't running. Because I have to switch computers regularly, it's really important for me to leave the app running, so I haven't been able to check.

3) Just now, I had a document I wanted to save as \"Summative assn answer key\" but right after trying to save it in the relevant dropbox folder, its title reverted to \"Document2\", which doesn't happen when you successfully save a document under a new title. When I look in the folder, there *is* a document there titled \"Summative assn answer key\", but it's 0 bytes, and when I open it, it's just a blank page. (The document I was trying to save was not blank!) If I look at that file in \"Version history,\" it shows it as having been created at the appropriate time, but as being 0 bytes.

I tried several times in a row to save the document in dropbox, with the same result each time. When I then attempt to save it on my Desktop, it saves properly with no problems.

I'm not sure what it shows in \"Version history\" when what I've tried to do is to save a document under a new title--that hasn't happened in a couple of days so I haven't been able to check.

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1) It's happened to me with .docx files and with .pptx files, and I think also with .pdf files. And those are about the only three kinds I use. So I don't think file format affects the problem.

I tried several times in a row to save the document in dropbox, with the same result each time. When I then attempt to save it on my Desktop, it saves properly with no problems.

I'm not sure what it shows in \"Version history\" when what I've tried to do is to save a document under a new title--that hasn't happened in a couple of days so I haven't been able to check.

Hi qualiyah; sorry to jump in here.

\n\n

I just wanted to mention that if you bump into this issue again, you may need to reinstall our desktop app on the affected devices.

\n\n

If that won't help improve matters, you can also re-install the 3rd party app(s) you use to edit those files.

\n\n

Let us know of any updates and have a lovely weekend in the meantime.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"repliesCount":30,"postTime":"2020-09-25T13:44:14.419-07:00","lastPublishTime":"2020-09-25T13:44:14.419-07:00","metrics":{"__typename":"MessageMetrics","views":5868},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:455188/message:456394","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"631","rawBody":"

Hi ; sorry to jump in here.

\n\n

I just wanted to mention that if you bump into this issue again, you may need to reinstall our desktop app on the affected devices.

\n\n

If that won't help improve matters, you can also re-install the 3rd party app(s) you use to edit those files.

\n\n

Let us know of any updates and have a lovely weekend in the meantime.

I have the same problem and Dropbox isn't helping to resolve it. I first noticed it yesterday.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"102","kudosSumWeight":0,"postTime":"2021-01-07T12:00:56.668-08:00","lastPublishTime":"2021-01-07T12:00:56.668-08:00","metrics":{"__typename":"MessageMetrics","views":1529},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:455188/message:485327","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDQ4NTQ4NSw0ODU0ODU","node":{"__ref":"ForumReplyMessage:message:485485"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"107","rawBody":"

I have the same problem and Dropbox isn't helping to resolve it. I first noticed it yesterday.

Hey bropdox, if a temp file appears, it sounds like something else is interacting with the file, which could point to a third party app.

\n\n

Could you try closing any software that could be doing this, like an antivirus or a security app?

\n\n

Also, lesliepratch, thanks for joining us here.

\n\n

Could you also check if this issue persists if you stop the desktop app from running?

\n\n

If it does, have a look at what I mention earlier on in this post and let me know how it goes. Thanks!

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Hey , if a temp file appears, it sounds like something else is interacting with the file, which could point to a third party app.

\n\n

Could you try closing any software that could be doing this, like an antivirus or a security app?

\n\n

Also, , thanks for joining us here.

\n\n

Could you also check if this issue persists if you stop the desktop app from running?

\n\n

If it does, have a look at what I mention earlier on in this post and let me know how it goes. Thanks!

Does \"stop the desktop app from working\" mean sign out of dropbox?

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Does \"stop the desktop app from working\" mean sign out of dropbox?

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