We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

AGR_WDC's avatar
AGR_WDC
Explorer | Level 3
10 months ago

Files disappeared from dropbox after moving them from mac to dropbox app in finder

Hi, I had to create space in my mac storage for a software install. I moved files into the dropbox app in my finder. Lost of files. After the other software update, dropbox app disappeared from finder. I looked on the desktop versions, my moved files weren't there. I contacted dropbox support, they suggested deleted files, events, re-installing the app on the computer, nothing worked. They want the moved files exact names, which I do not have.

There is a peculiar thing that some of the files moved from my computer appear like ghosts icons in dropbox recent files, just to disappear once dropbox loads up all the folders. So i suspect my files are somewhere, but customer service cannot find them or didn't look enough. Anyone with same problem? thank you!

  • AGR_WDC's avatar
    AGR_WDC
    Explorer | Level 3

    I meant Lots of files, not Lost of files, although now those Lots of files are Lost. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff

      Hey AGR_WDC, thanks for joining our Community.

       

      That's strange indeed, but let's see what we can find out.

       

      When you moved the files to the Dropbox folder, did you give the application time to sync the files to your Dropbox?

       

      Are you able to see them in your account on dropbox.com? Make sure to check the "all files" page along with the events page, as mentioned by our support team.

       

      I'm afraid that if they never synced to your account, then there's no way to retrieve them through Dropbox.

       

      Let me know what you find.

      • AGR_WDC's avatar
        AGR_WDC
        Explorer | Level 3

        Hi Hannah,

         

        I do not know about the synching part. I moved the files and then went on with my software update installation. I discovered the files I moved were missing from Dropbox only the next day, when dropbox was no longer present in Finder, gone from the "Locations" spot where it was. I then looked in dropbox desktop version and the files were not there. I chatted with Dropbox support, re-installed the dropbox app on my computer, where it went to "Favorites" on Finder, and then proceeded in eating my storage space in the computer, then dropbox disappeared again. Still no files. Looked at Events, deleted files and all that, the files are nowhere to be found. It is a mess. How could they have disappeared? As I said, at one point, when I was opening dropbox on the desktop version, I could see some of the missing files briefly in the icons, under "recents" and then they will disappear. So there were in dropbox at one point. I don't understand, and don't understand how a paid software supposed to store your files, that is dropbox, can loose them and can make it so difficult to do anything about it.