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Forum Discussion

AlexisMcLa's avatar
AlexisMcLa
New member | Level 2
7 years ago

Files created on one computer not showing up on another

I just got a new computer and the Dropbox files on my old computer are nto all showing up on my new one. Yes, I have installed Dropbox on the new one with my login information.

Desktop
Sync
upload
  • Jane's avatar
    Jane
    7 years ago
    Hey AlexisMcLa, I’d happily send you some tips to fix this syncing issue, thanks for posting us on our Community! 
     
    To ensure syncing works as expected, can you spare a couple of minutes to have a look at these pointers below? 
     
    • Please make sure that you’re running our latest Stable version of the desktop application, you’ve made all OS updates & it’s syncing correctly on your system tray :arrows_counterclockwise:. 
    • If it’s not too much trouble for you, I’d appreciate a screenshot of the syncing status on your system tray.  
    • Following, have you had a chance to check if you’ve got any incompatible characters in the files name? Can you see these files normally online & across your other devices? 
    • If you’re experiencing an issue with excel files, kindly note that Windows only allow file and folder names of 260 characters or less; however, current versions of the Dropbox desktop app can read and write to locations that are longer than 260 characters.
    Please let me know of how these tips work for you & I’ll do my best to have a closer look with you. Wishing you a wonderful week ahead! 
  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey AlexisMcLa, I’d happily send you some tips to fix this syncing issue, thanks for posting us on our Community! 
     
    To ensure syncing works as expected, can you spare a couple of minutes to have a look at these pointers below? 
     
    • Please make sure that you’re running our latest Stable version of the desktop application, you’ve made all OS updates & it’s syncing correctly on your system tray :arrows_counterclockwise:. 
    • If it’s not too much trouble for you, I’d appreciate a screenshot of the syncing status on your system tray.  
    • Following, have you had a chance to check if you’ve got any incompatible characters in the files name? Can you see these files normally online & across your other devices? 
    • If you’re experiencing an issue with excel files, kindly note that Windows only allow file and folder names of 260 characters or less; however, current versions of the Dropbox desktop app can read and write to locations that are longer than 260 characters.
    Please let me know of how these tips work for you & I’ll do my best to have a closer look with you. Wishing you a wonderful week ahead! 
    • AlexisMcLa's avatar
      AlexisMcLa
      New member | Level 2
      7 years ago

      How can I tell which version I'm running? How do I know that my old computer has version 54.4.90? And what is a system tray?

    • AlexisMcLa's avatar
      AlexisMcLa
      New member | Level 2
      7 years ago

      It worked when I uploaded the new version to my old computer. Thanks!

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Great, happy to hear you got this sorted Alexis! :unicorn:
         
        For anyone else viewing this discussion, you may keep in mind that our app on your system tray (Windows) or menu bar (Mac) should look like the screenshots below: 
         

         

          

        Once you hover your mouse over the Dropbox icon, you’ll see the syncing status (eg. Up-To-Date, Indexing &c). 
         
        As this has been fixed now, I’d just like to let you know that it’ll be a a pleasure to answer any questions you may have again in the future. Happy syncing & a wonderful rest of your Tuesday ahead! 
  • dtbrown's avatar
    dtbrown
    Explorer | Level 3
    2 years ago

    I'm using Dropbox to transfer files from my personal PC to my work PC. whenever I upload files from the work PC (via Dropbox web client) they upload fine and I can access them from my Dropbox folder on my personal PC. However, when I upload a file (we're talking files less than 2MB in some cases) from my personal PC, they will permanently sync and never upload.  I disabled syncing to my phone photos and videos (which stopped uploading as well).  Also, I made sure that syncing wasn't paused.  Still no uploads at all (even if I try the web client).  What is the cause of this?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey dtbrown, thanks for bringing this to our attention.

       

      Can you please hover over the Dropbox icon in your personal PC's system tray, to see the sync status and version of the Dropbox app?

       

      And when you say that it doesn't work from the web either, do you mean that the uploads fail there too?

      • dtbrown's avatar
        dtbrown
        Explorer | Level 3
        2 years ago

        version - 184.4.6543

        On the web version, files sometimes will sync, but it may take hours or days. none of the syncs fail (on the app or web) they stay in "Uploading" status.

        other file share apps work fine on my PC like Onedrive.

         

  • Sarah901's avatar
    Sarah901
    New member | Level 2
    9 months ago

    Hi 

    I have just got a new laptop and downloaded the Dropbox app to it to share files from my PC to the laptop.

    It has downloaded no problem but when I go in to the folder most of the files are there but I am missing some. Its saying that it is synced and the files are on my PC and online  but just not showing on the new Laptop.

    Any help would be greatly apricated. I'm not very technically minded so as simple as possible would be great:-)

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Hey Sarah901, thanks for reaching out to us.

       

      I moved your post to a thread that's relevant to your issue.

       

      Can you check the solution on this thread, to make sure everything is okay with the app?

       

      Especially the part about the incompatible characters.

       

      Let me know what you find!

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