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Forum Discussion

AlexisMcLa's avatar
AlexisMcLa
New member | Level 2
7 years ago

Files created on one computer not showing up on another

I just got a new computer and the Dropbox files on my old computer are nto all showing up on my new one. Yes, I have installed Dropbox on the new one with my login information.
Desktop
Sync
upload
  • Jane's avatar
    Jane
    7 years ago
    Hey AlexisMcLa, I’d happily send you some tips to fix this syncing issue, thanks for posting us on our Community! 
     
    To ensure syncing works as expected, can you spare a couple of minutes to have a look at these pointers below? 
     
    • Please make sure that you’re running our latest Stable version of the desktop application, you’ve made all OS updates & it’s syncing correctly on your system tray :arrows_counterclockwise:. 
    • If it’s not too much trouble for you, I’d appreciate a screenshot of the syncing status on your system tray.  
    • Following, have you had a chance to check if you’ve got any incompatible characters in the files name? Can you see these files normally online & across your other devices? 
    • If you’re experiencing an issue with excel files, kindly note that Windows only allow file and folder names of 260 characters or less; however, current versions of the Dropbox desktop app can read and write to locations that are longer than 260 characters.
    Please let me know of how these tips work for you & I’ll do my best to have a closer look with you. Wishing you a wonderful week ahead! 
dtbrown's avatar
dtbrown
Explorer | Level 3
2 years ago

I'm using Dropbox to transfer files from my personal PC to my work PC. whenever I upload files from the work PC (via Dropbox web client) they upload fine and I can access them from my Dropbox folder on my personal PC. However, when I upload a file (we're talking files less than 2MB in some cases) from my personal PC, they will permanently sync and never upload.  I disabled syncing to my phone photos and videos (which stopped uploading as well).  Also, I made sure that syncing wasn't paused.  Still no uploads at all (even if I try the web client).  What is the cause of this?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey dtbrown, thanks for bringing this to our attention.

     

    Can you please hover over the Dropbox icon in your personal PC's system tray, to see the sync status and version of the Dropbox app?

     

    And when you say that it doesn't work from the web either, do you mean that the uploads fail there too?

    • dtbrown's avatar
      dtbrown
      Explorer | Level 3
      2 years ago

      version - 184.4.6543

      On the web version, files sometimes will sync, but it may take hours or days. none of the syncs fail (on the app or web) they stay in "Uploading" status.

      other file share apps work fine on my PC like Onedrive.

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey dtbrown, sorry to jump in here, but could you clarify if the desktop app is 'up to date' on both of your devices or if it's still syncing?

         

        Have you tried adjusting your bandwidth settings to see if that improves matters? 

         

        Any additional information is more than welcome!

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