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Forum Discussion

AlexisMcLa's avatar
AlexisMcLa
New member | Level 2
7 years ago

Files created on one computer not showing up on another

I just got a new computer and the Dropbox files on my old computer are nto all showing up on my new one. Yes, I have installed Dropbox on the new one with my login information.
Desktop
Sync
upload
  • Jane's avatar
    Jane
    7 years ago
    Hey AlexisMcLa, I’d happily send you some tips to fix this syncing issue, thanks for posting us on our Community! 
     
    To ensure syncing works as expected, can you spare a couple of minutes to have a look at these pointers below? 
     
    • Please make sure that you’re running our latest Stable version of the desktop application, you’ve made all OS updates & it’s syncing correctly on your system tray :arrows_counterclockwise:. 
    • If it’s not too much trouble for you, I’d appreciate a screenshot of the syncing status on your system tray.  
    • Following, have you had a chance to check if you’ve got any incompatible characters in the files name? Can you see these files normally online & across your other devices? 
    • If you’re experiencing an issue with excel files, kindly note that Windows only allow file and folder names of 260 characters or less; however, current versions of the Dropbox desktop app can read and write to locations that are longer than 260 characters.
    Please let me know of how these tips work for you & I’ll do my best to have a closer look with you. Wishing you a wonderful week ahead! 
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
Hey AlexisMcLa, I’d happily send you some tips to fix this syncing issue, thanks for posting us on our Community! 
 
To ensure syncing works as expected, can you spare a couple of minutes to have a look at these pointers below? 
 
  • Please make sure that you’re running our latest Stable version of the desktop application, you’ve made all OS updates & it’s syncing correctly on your system tray :arrows_counterclockwise:. 
  • If it’s not too much trouble for you, I’d appreciate a screenshot of the syncing status on your system tray.  
  • Following, have you had a chance to check if you’ve got any incompatible characters in the files name? Can you see these files normally online & across your other devices? 
  • If you’re experiencing an issue with excel files, kindly note that Windows only allow file and folder names of 260 characters or less; however, current versions of the Dropbox desktop app can read and write to locations that are longer than 260 characters.
Please let me know of how these tips work for you & I’ll do my best to have a closer look with you. Wishing you a wonderful week ahead! 
AlexisMcLa's avatar
AlexisMcLa
New member | Level 2
7 years ago

It worked when I uploaded the new version to my old computer. Thanks!

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Great, happy to hear you got this sorted Alexis! :unicorn:
     
    For anyone else viewing this discussion, you may keep in mind that our app on your system tray (Windows) or menu bar (Mac) should look like the screenshots below: 
     

     

      

    Once you hover your mouse over the Dropbox icon, you’ll see the syncing status (eg. Up-To-Date, Indexing &c). 
     
    As this has been fixed now, I’d just like to let you know that it’ll be a a pleasure to answer any questions you may have again in the future. Happy syncing & a wonderful rest of your Tuesday ahead! 

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