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Forum Discussion

AlexisMcLa's avatar
AlexisMcLa
New member | Level 2
7 years ago

Files created on one computer not showing up on another

I just got a new computer and the Dropbox files on my old computer are nto all showing up on my new one. Yes, I have installed Dropbox on the new one with my login information.
Desktop
Sync
upload
  • Jane's avatar
    Jane
    7 years ago
    Hey AlexisMcLa, I’d happily send you some tips to fix this syncing issue, thanks for posting us on our Community! 
     
    To ensure syncing works as expected, can you spare a couple of minutes to have a look at these pointers below? 
     
    • Please make sure that you’re running our latest Stable version of the desktop application, you’ve made all OS updates & it’s syncing correctly on your system tray :arrows_counterclockwise:. 
    • If it’s not too much trouble for you, I’d appreciate a screenshot of the syncing status on your system tray.  
    • Following, have you had a chance to check if you’ve got any incompatible characters in the files name? Can you see these files normally online & across your other devices? 
    • If you’re experiencing an issue with excel files, kindly note that Windows only allow file and folder names of 260 characters or less; however, current versions of the Dropbox desktop app can read and write to locations that are longer than 260 characters.
    Please let me know of how these tips work for you & I’ll do my best to have a closer look with you. Wishing you a wonderful week ahead! 
Sarah901's avatar
Sarah901
New member | Level 2

Hi 

I have just got a new laptop and downloaded the Dropbox app to it to share files from my PC to the laptop.

It has downloaded no problem but when I go in to the folder most of the files are there but I am missing some. Its saying that it is synced and the files are on my PC and online  but just not showing on the new Laptop.

Any help would be greatly apricated. I'm not very technically minded so as simple as possible would be great:-)

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hey Sarah901, thanks for reaching out to us.

 

I moved your post to a thread that's relevant to your issue.

 

Can you check the solution on this thread, to make sure everything is okay with the app?

 

Especially the part about the incompatible characters.

 

Let me know what you find!

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