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Forum Discussion
Files appearing in the Dropbox folder on Mac but not syncing
Hi guys
Been using Dropbox for a decade now, literally without any issues. But this last week some photo/video files are not fully syncing. As in they appear in file explorer on desktop (Mac ...
Hahaha, might be!
Perhaps you can give these steps a go and see if they make any difference (only if you're not on a free Basic plan with more than 3 devices currently linked):
1) Clear the cache on your Dropbox app.
- Tap the hamburger icon (three horizontal lines) in the upper-left corner of the screen
- Tap the gear icon labeled "Settings" at the bottom of the menu list
- Scroll to “Privacy” & select “Clear cache"
2) Uninstall the Dropbox App
3) Sign out from the Play store
4) Restart your device
5) Sign into the Play Store
6) Download and Install Dropbox
7) Try to sign into your Dropbox account
Hannah
Dropbox Staff
Dropbox StaffHmm, is this a file that's currently in your Dropbox folder?
Because it seems like you don't have any Dropbox options whatsoever in your right-click options.
Is the app syncing files as normal? Meaning, if you add a file to the Dropbox folder, does it sync to your account on dropbox.com and vice versa?
Hi Hannah
Yes, this is my Dropbox folder. Now that you mention it, the desktop app does not seem to be syncing all the files. This is the first time this has ever happened and I've been using your services for a decade 🤔
I'm getting a new laptop today anyways so will report back if the issue persists. The files are there on Dropbox Online and my mobile device.
Hi guys, I changed the default settings to 'Available offline' which seems to have fixed the issue of them not being able to sync/open properly.
A small issue i found now is that on my mobile device (new Google Pixel) files are syncing but some images/videos do not have a preview. The files were uploaded at the same time and they're all jpgs. Strange that some are ok and some don't preview at all.
Also, this must be a new feature but what are the different coloured ticks on the folders? I like to keep my Dropbox simple 😅
- Nancy
Glad to hear the original issue has been solved, dvorakoa!
When it comes to the previews of your image files on the mobile app, are these files larger than 100 MB or 50 megapixels? If yes, it’s expected that they’re not previewing like the rest.
As for the new syncing icons that you see, can you please go to your app preferences > Sync tab instead, and send me a screenshot of the Dropbox folder’s location you see there?
