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Forum Discussion
Files appearing in the Dropbox folder on Mac but not syncing
Hi guys
Been using Dropbox for a decade now, literally without any issues. But this last week some photo/video files are not fully syncing. As in they appear in file explorer on desktop (Mac ...
Hahaha, might be!
Perhaps you can give these steps a go and see if they make any difference (only if you're not on a free Basic plan with more than 3 devices currently linked):
1) Clear the cache on your Dropbox app.
- Tap the hamburger icon (three horizontal lines) in the upper-left corner of the screen
- Tap the gear icon labeled "Settings" at the bottom of the menu list
- Scroll to “Privacy” & select “Clear cache"
2) Uninstall the Dropbox App
3) Sign out from the Play store
4) Restart your device
5) Sign into the Play Store
6) Download and Install Dropbox
7) Try to sign into your Dropbox account
Hannah
Dropbox Staff
Dropbox StaffHey dvorakoa, thanks for joining the Dropbox Community!
This is actually expected, as these files are in what we call an "online-only" state.
This is a feature created to turn files into placeholders, with no physical space on the drive, to basically free up space on your drive.
If you want to open them, you can right/control click on them and choose "make available offline".
Let me know if you have any questions or issues with this.
Hi Hannah Thank you for your reply.
The 'make available offline' option is not present for these files...now what?
I am using the latest Dropbox version on Mac OS.
Also, the files are still taking up space on my system. I just can't use them.
Is this a new feature? How can I disable it as it clearly doesn't work.
Anton
