You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
dvorakoa
8 months agoExplorer | Level 3
Files appearing in the Dropbox folder on Mac but not syncing
Hi guys
Been using Dropbox for a decade now, literally without any issues. But this last week some photo/video files are not fully syncing. As in they appear in file explorer on desktop (Mac ...
- 8 months ago
Hahaha, might be!
Perhaps you can give these steps a go and see if they make any difference (only if you're not on a free Basic plan with more than 3 devices currently linked):
1) Clear the cache on your Dropbox app.
- Tap the hamburger icon (three horizontal lines) in the upper-left corner of the screen
- Tap the gear icon labeled "Settings" at the bottom of the menu list
- Scroll to “Privacy” & select “Clear cache"
2) Uninstall the Dropbox App
3) Sign out from the Play store
4) Restart your device
5) Sign into the Play Store
6) Download and Install Dropbox
7) Try to sign into your Dropbox account
Hannah
8 months agoDropbox Staff
Hey dvorakoa, thanks for joining the Dropbox Community!
This is actually expected, as these files are in what we call an "online-only" state.
This is a feature created to turn files into placeholders, with no physical space on the drive, to basically free up space on your drive.
If you want to open them, you can right/control click on them and choose "make available offline".
Let me know if you have any questions or issues with this.
- dvorakoa8 months agoExplorer | Level 3
Hi Hannah Thank you for your reply.
The 'make available offline' option is not present for these files...now what?
I am using the latest Dropbox version on Mac OS.
Also, the files are still taking up space on my system. I just can't use them.
Is this a new feature? How can I disable it as it clearly doesn't work.
Anton
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!