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Forum Discussion
alexdimberg
6 months agoHelpful | Level 5
Fields are grayed out and getting an "unavailable" error when trying to use a template I created
I'm trying to use a template I created for a simple change order. When I go to use the template, it makes all the fields grey and say "unavailable". How can I get this to work?
Thanks for that! Did you also test this via an incognito window, like Hannah previously suggested?
I also did a search in our system and I can see you’ve been in touch with our support team about this; can you reply to our agent’s latest email, as well? I’ve left them an internal note on your behalf.
- HannahDropbox Staff
Sorry to hear about this, alexdimberg.
Have you tried this from a different browser or a private browsing/incognito window, to see if that helps?
Let me know what you find.
- alexdimbergHelpful | Level 5
Hello! Yes - I've tried a new browser and browser settings. Thank you!
- HannahDropbox Staff
How did it go, Alex?
Can you also clear your browser's cache and disable any extensions you might have and let me know how that goes?
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