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alexdimberg's avatar
alexdimberg
Helpful | Level 5
6 months ago

Fields are grayed out and getting an "unavailable" error when trying to use a template I created

I'm trying to use a template I created for a simple change order. When I go to use the template, it makes all the fields grey and say "unavailable". How can I get this to work?

Dropbox Sign
Templates
  • Nancy's avatar
    Nancy
    6 months ago

    Thanks for that! Did you also test this via an incognito window, like Hannah previously suggested?

     

    I also did a search in our system and I can see you’ve been in touch with our support team about this; can you reply to our agent’s latest email, as well? I’ve left them an internal note on your behalf.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Sorry to hear about this, alexdimberg.

     

    Have you tried this from a different browser or a private browsing/incognito window, to see if that helps?

     

    Let me know what you find.

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